Integration Support Engineer

Integration Support Engineer

Job Category: Technology

Requisition Number: INTEG006771

Location: Houston, TX 77073, USA

Description

Essential Job Functions:

• Provide frontline troubleshooting and support for integration issues using Boomi including configuration, networking, and performance tuning.
• Engage with customers via virtual meetings, chat, and email—managing expectations, clarifying issues, and overseeing cases from initiation to resolution.
• Diagnose root causes and deliver technical solutions; deeper investigations may involve collaboration with engineering or product teams.
• Support both real-time (API/REST/SOAP-based) and batch (SFTP/file-based) integration workflows.
• Design and implement integration processes, including connectors (HTTP, SFTP, databases), data transformation, error handling, and logging.
• Monitor performance, review logs, troubleshoot and resolve job failures, and ensure system health and reliability.
• Collaborate with internal teams and, when needed, elevate product feedback and enhancement requests.
• Participate in a rotational on-call schedule to provide after-hours and weekend support for critical integration issues.

Physical Requirements:

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
• Sitting for extended periods of time.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job will require regular and punctual attendance as well as presence on-site at the assigned work location.

Other Skills/Abilities:

• Working knowledge of relational databases and extensive experience with SQL scripting (TSQL/DDL/DML) – SQL Server preferred.
• Experience with scripting languages such as JavaScript, Groovy, or Java for data manipulation.
• Familiarity with ETL/ELT concepts, performance tuning, and database or network fundamentals.
• Knowledge of CI/CD processes, DevOps workflows, Docker/Kubernetes, or infrastructure as code tools like Terraform—especially for platform automation.
• Strong written and verbal skills, both business and technical.
• Ability to work independently and remain focused under time constraints.
• Strong problem-solving skills, a patient and empathetic approach to customer support, and a collaborative mindset.
• Strong proficiency in inbound and outbound interfaces for various transaction sets.

Education and Experience:

• Bachelor's Degree in a related technical area or equivalent hands-on experience.
• At least 2 years of technical, customer-facing support experience, preferably with Boomi or similar iPaaS tools.
• Practical experience with cloud platforms (AWS, Azure, GCP), familiar with troubleshooting deployment and configuration issues.
• Experience working in an Agile/Scrum environment.
• Familiarity with ticketing systems like ServiceNow or Jira.

Certifications and Licenses:

• Boomi platform certifications (e.g., Associate or Professional Developer)

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.