Client Service Specialist

Client Service Specialist

Essential Job Functions:

• Redetection of new business operation.
• Client engagement at all levels.
• Proactive in providing quality client service.
• Maintains contact with clients, carriers, and potential clients on a daily basis.
• Client service performance.
• Other duties as assigned.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint, determining the cause of the problem.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills & Abilities:

• Client Service skills
• Quality Focus
• Problem Solving
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to multi-task

Education Requirements:

• Graduate
• 1-2 years' experience in freight forwarding operations and customer service.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Self-Starter: Inspired to perform without outside help

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

2 years: 1-2 years' experience in freight forwarding operations and customer service.