Customer Service Representative

Customer Service Representative

Have you ever used the self-checkout in a Walmart? Played the slots at an Aria Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software. Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

WHAT YOU'LL BE DOING

Customer Service Representative, you will be the primary contact for external customers, internal customers, and sales personnel. The Customer Service Representative will have a direct impact on our Sales, Supply Chain and Quality groups, responsible for:

• Processes orders and provides account management for established customers including delivery negotiation, expediting and order status communication within an industry and geographical location
• Answers phone / email inquiries received from customers
• Provides inside support to external sales team
• Handles credit and collections communication with customer as required with support of Channel Credit Analyst
• Perform other duties/projects as assigned

WHO WE'RE LOOKING FOR

You will bring Customer's satisfaction with well demonstrated success in handling multiple tasks simultaneously, attention to detail and commitment to excellence.

Qualifications and Requirements

• Bachelor's degree in Business or equivalent combination of education, training, and experience.
• Experience in SAP is preferred
• Proficient in English.
• Minimum of 3 – 5 years Customer Service experience in a high volume, fast paced environment
• Ability to travel up to 5%

Personal Attributes

• Excellent oral, written, and telephonic communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills
• Ability to interface with personnel from various departments and levels
• Ability to work independently; ability to prioritize multiple tasks and meet deadlines
• Ability to access information using automated systems; experience with spreadsheets (and word processing; experience with SAP is preferred

WHAT WE'RE OFFERING

• Competitive salaries
• Medical, dental, & vision insurance
• Saving Fund
• Food voucher
• Life insurance and disability benefits
• Opportunities to travel and work at our global sites

CPI is a part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta.