Sales Engineer V

Job Title

Principle Duties (includes, but is not limited to):

• Supporting the company's policies, processes, and procedures
• Meeting or exceeding individual sales goals
• Sales negotiation
• Navigation of complex sales situations
• Engineering/design capabilities
• Creating detailed piping layouts
• Gathering project details
• Organization
• Communication
• Project management
• Pricing detail/accuracy/profitability
• Cultivating customer relationships/ Creating customer loyalty
• Rapid response time / exceed customer expectations
• Make it easy for the customer
• Integrity
• Accountability
• Respectful of others
• Industry Knowledge
• Competitor product knowledge
• Product/capabilities knowledge

Basic Skills

• Communication with others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Understanding basic sentence structure, grammar rules, written sentences, and paragraphs in work related documents.
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Skills

• Persuading others to change their minds or behaviour.
• Bringing others together and trying to reconcile differences.
• Being aware of others' reactions and understanding why they react as they do.
• Actively looking for ways to help people.
• Adjusting actions in relation to others' actions.

Complex Problem-Solving Skills

• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills

• Analysing needs and product requirements to create a design.
• Controlling operations of equipment or systems.
• Generating or adapting equipment and technology to serve user needs.
• Watching instrumentation (gauges, dials, or other indicators) to make sure a machine is working properly.

System Skills

• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management Skills

• Managing one's own time and the time of others.
• Determining how money will be spent to get the work done, and accounting for these expenditures.
• Motivating, developing, and directing people as they work, identifying the best people for the job.
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Work Activities

• Establishing and maintaining interpersonal relationships
• Obtaining information
• Communicating with supervisors, peers, or subordinates
• Organizing, planning, and prioritizing work
• Communicating with persons outside organization
• Selling or influencing others
• Resolving conflicts and negotiating with others
• Making decisions and solving problems
• Interacting with computers
• Developing objectives and strategies

Tasks and Detailed Work Activities

• Sketch, draw and design proposed systems with all necessary components, safety requirements and details.
• Negotiate prices, terms of sales, service agreements and costs.
• Quote all prices, credit terms, or other bid specifications per policies.
• Prepare and submit sales documents for orders.
• Provide seamless project management through proper turnover (delegation), as required.
• Maintain constant communication with key stakeholders, internal & external, while in and out of the office.
• Maintain knowledge of project status.
• Visit establishments to evaluate needs or to promote product or service sales.
• Maintain customer records, using automated systems.
• Identify potential customers.
• Maintain records of customer accounts.
• Maintain records of sales or other business transactions.
• Monitor sales activities.
• Answer customers' questions about products, prices, availability, or credit terms.
• Contact new or existing customers to discuss how specific products or services can meet their needs.
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Compute customer's installation or production costs and estimate savings for new services, products, or equipment.
• Select or assist customers in selecting products based on customer needs, product specifications, applicable regulations, and safety.
• Prepare and develop sales presentations or proposals to explain product specifications or applications.
• Complete expense reports, sales reports, or other paperwork.
• Verify and coordinate delivery/installation schedules to meet project deadlines.
• Identify prospective customers using business directories, leads from existing clients, participation in organizations, trade show or conference attendance.
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
• Visit and Travel to customer sites.
• Work with CAD department and engineering to ensure completeness prior to manufacturing.
• Attend events to develop professional knowledge.
• Coordinate sales campaigns.
• Demonstrate products to consumers.
• Discuss design or technical features of products or services with technical personnel.
• Distribute promotional literature or samples to customers.
• Explain financial information to customers.
• Explain technical product or service information to customers.
• Gather customer or product information to determine customer needs.
• Monitor market conditions or trends.
• Sell products or services.
• Share sales-related or market information with colleagues.
• Study product information to acquire professional knowledge.
• Verify customer credit information.
• Travel to various parts of the US and internationally
• Making travel arrangements for flights, hotels, rental cars and submitting expense reports

Technology & Computer Skills & Software

• Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
• Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
• Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations.
• Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
• Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
• Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.
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