Customer Account Manager

Customer Account Manager

Crane Aerospace & Electronics is seeking to hire a Customer Account Manager in Fort Walton Beach, FL.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Located minutes away from picturesque white-sand beaches and emerald green water, our Crane Aerospace & Electronics Fort Walton Beach location is home to our Defense Power business – a leading supplier of high-power solutions for aerospace & defense applications. You'll join a trusted, dynamic organization that supplies prime defense manufacturers with custom radar, directed energy and electric warfare solutions for placement on innovative, next-gen military platforms. Join us and our growing business as we supply solutions that enable the latest defense technology!

Job Summary:

The Customer Account Manager (CAM) owns the commercial relationship with assigned Original Equipment Manufacturer (OEM) customers (commercial and defense customers, as assigned) with emphasis on meeting annual revenue and profit targets while mitigating Crane Aerospace & Electronics (CA&E) risk and liability. The CAM owns and drives the entire sustaining commercial lifecycle with assigned customers and has a focus on top and bottom-line growth.

The CAM position requires a strong business acumen, leadership and problem-solving skills working with large, cross-functional teams to ensure that the requirements of the business, contracts and customers are being met. This position has a direct impact on the revenue and profitability of Crane Aerospace and Electronics.

Essential Functions:

• Leads development of profitable business proposals and manages CA&E approval through the business committee process.
• Executes pricing strategies and plans which maximize value of CA&E products and services.
• Become a subject matter expert of the assigned customer contracts and, in conjunction with CA&E Contract team, lead successful negotiations of terms and conditions, major contract changes, and resolution of contractual disputes which may include government contracts, as assigned.
• Leverages exceptional presentation and communication skills to effectively propose and present strategies to execute CA&E targeted goals and objectives to large, cross functional teams including senior leadership.
• Manages and coordinate escalation and resolution of issues.
• Demonstrated ability to comprehend complex technical and commercial details in order to communicate customers' needs and requirements.
• Understands and manages information flow related to specific customer and/or market demand.
• Develops knowledge of the Sales and Operation Planning (S&OP) and systems at CA&E to support the detailed forecasting, demand management and contract compliance.
• Establishes close relationships and linkages with appropriate levels of customer purchasing, technical, and program management personnel. Must be able to influence the outcome of quotations and proposals and collect useful competitive information.
• Establishes close linkages with CA&E manufacturing, supply chain, business development, sales, quality, and technical support teams.

Minimum Qualifications:

• Experience: 5+ years of experience in business management, program management, sales business development in an Aerospace or Defense environment
• Knowledge: Experience in the Aerospace or Defense Industries
• Skills:
  • Data driven with strong analytical skills and business acumen
  • Demonstrated ability to manage large, complex contracts and proposals
  • Demonstrated success negotiating and responding to government contracting proposals as well as terms and conditions, as required
  • Strong proficiency with Microsoft Office applications
• Education/Certification: BA or BS degree required. Preferred in Business Management/Administration or relevant field of study. MBA preferred.
• Eligibility Requirement: This position requires access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).
• Requires up to 25% travel to support customers meetings, Crane Aerospace and Electronics site visits, conferences, seminars, and trade shows

Top Benefits:

• Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month.
• Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
• 401k Retirement Plan: 401k plan with company match
• Education Reimbursement: eligible after 90 days of employment

You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.