Servicenow & AI Sales Manager

ServiceNow & AI Sales Manager

In the Age of AI, Cprime reshapes operating models and rewires workflows to deliver enterprise transformation. We are your Intelligent Orchestration Partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift your enterprise toward AI native thinking. For over 20 years, we've changed the way companies operate by transforming their people, processes, and technology, including partnering with 300 of the Fortune 500 companies. In this new era, Cprime helps companies unlock unprecedented speed and efficiency by embedding AI at the core of their business and infusing it into every function, process, and team.

We are a fast-growing consulting firm specializing in ServiceNow advisory, implementation, AI-powered workflow automation, and managed services. We partner with enterprise clients to transform their digital operations in ways that create measurable impact for their people, customers, and business outcomes — across ITSM, HR, Customer Service, and other critical workflows — using the combined power of the ServiceNow platform and intelligent automation.

We are seeking a dynamic and experienced ServiceNow & AI Sales Manager who combines strategic sales expertise with a genuine commitment to helping clients succeed. You will drive revenue growth, build trusted relationships, and expand our presence in the ServiceNow ecosystem by ensuring that every engagement delivers intentional, lasting value. You will also play a key role in helping clients leverage AI capabilities to accelerate productivity, decision-making, and service delivery.

What You Will Do:

• Own and execute the go-to-market strategy for ServiceNow and AI-enabled services, ensuring alignment with company goals and client success objectives.
• Identify and pursue new business opportunities across industries and geographies, with a focus on embedding AI into workflow transformations.
• Build, manage, and close a pipeline of qualified ServiceNow and AI consulting opportunities, focusing on long-term partnerships, not just transactions.
• Engage with senior-level stakeholders (CIOs, CTOs, Chief Digital Officers, IT Directors) to deeply understand their needs, challenges, and desired business impact.
• Lead discovery conversations that explore both workflow transformation and AI adoption strategies, partnering with solution architects to co-create approaches that solve the right problems.
• Maintain relationships beyond the sale, ensuring client feedback loops drive innovation and continuous improvement.
• Work closely with ServiceNow Account Executives, Alliances teams, and AI technology partners to co-sell and develop joint go-to-market initiatives that deliver mutual value for clients.
• Stay informed on the ServiceNow roadmap, AI product advancements (including ServiceNow's Now Assist), and emerging AI industry trends, translating updates into clear, relevant benefits for customers.
• Lead the proposal and RFP/RFI process, ensuring each response reflects client priorities, AI opportunities, and tangible value.
• Negotiate pricing, SOWs, and contracts with transparency, fostering trust and fairness.
• Ensure a smooth handoff from sales to delivery, setting the stage for a positive and measurable customer experience.
• Mentor junior sales staff and SDRs, modeling customer-first thinking, consultative selling, and AI literacy.
• Collaborate with marketing to develop campaigns and lead-generation initiatives that reflect our authentic care for customer outcomes and AI-driven innovation.
• Report pipeline progress, forecasts, and key metrics to leadership with insight and recommendations for improvement.

Qualifications & Skills:

• 8+ years of B2B sales experience in technology consulting or enterprise SaaS, preferably with ServiceNow, AI solutions, or related ITSM/ITOM platforms.
• Proven track record of exceeding sales targets in a consultative, outcome-driven sales environment.
• Deep understanding of the ServiceNow ecosystem, products, and competitive landscape.
• Familiarity with AI applications in enterprise environments — including natural language processing, predictive analytics, generative AI, and workflow automation.
• Experience working with or within ServiceNow partner networks and co-sell motions.
• Strong executive presence and communication skills, with the ability to connect business value to both technical and AI capabilities.
• Ability to navigate complex sales cycles and engage across both technical and business stakeholders.
• Prior experience at a ServiceNow Elite or Premier partner.
• Technical understanding of ServiceNow modules such as ITSM, CSM, HRSD, or SecOps.
• Familiarity with Salesforce or other CRM tools for pipeline management.

Education & Certifications:

• Bachelor's degree required; MBA or advanced degree a plus.
• ServiceNow certifications and/or AI/ML-related certifications preferred.

Travel Requirements:

• Up to 50% client visits as required.

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

Cprime is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.