Representative, Customer Operations

Customer Operations Representative

Coyote Logistics has been acquired by RXO. RXO is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C.

As a Representative, Customer Operations, you will be responsible for executing daily activities for customer accounts, focusing on account growth and efficiency by fostering strong relationships and understanding customer commitments. Operations Reps perform load management, handle scheduling, and ensure service quality while aiming to maximize profitability.

Daily Tasks & Responsibilities (include, but not limited to):

• Support Sales with managing the branches key accounts. Provide spot rates, calculate costs, and pursue additional business opportunities through spot, project, or annual agreements.
• Enter loads and confirm notes about the status of shipments. Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery and communicate with the customer on the status of the shipments. Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete. Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking, and reporting. Monitor report cards.

Essential Skills, Characteristics, & Experience:

• Energetic self-starter
• Strong problem-solving skills
• Strong communication skills
• Open to constructive and actionable feedback
• Team player

Do Well, Be Well

• Comprehensive medical, dental, vision, and life insurance coverage
• Retirement 401(k) featuring employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Industry-leading mental health resources
• Complimentary membership to Peloton
• Access to LinkedIn Learning for continuous skill enhancement
• Paid time off and paid parental and disability leave
• 3 paid community service days annually

Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.