Sr Vehicle Ops Logistics Specialist (ready Logistics)

Sr Vehicle Operations Logistics Specialist

As a Sr. Vehicle Operations Specialist, you'll play a critical, client-facing role at the center of our vehicle operations ecosystem. Serving as the primary liaison between clients, auctions, carriers, and internal delivery teams, you'll ensure our services are executed smoothly, efficiently, and to the highest standards. This is a hands-on, relationship-driven role for a subject matter expert who thrives in fast-paced environments, enjoys solving complex operational challenges, and takes pride in delivering exceptional client experiences.

You'll act as a portfolio manager and key point of contact for operational execution—anticipating needs, resolving issues, and leading escalations with confidence. Leveraging data, tools, and cross-functional partnerships, you'll help scale our capabilities into new service offerings and industry segments while continuously improving how we work.

What's In It for You?

Here's a sneak peek at the benefits you could experience as a Cox employee:

• Exceptional work-life balance, flexible time-off policies.
• Comprehensive healthcare coverage from day one, with multiple options for individuals and families.
• Generous 401(k) retirement plans a company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

What You'll Do

• Serve as a trusted advocate for clients, auctions, carriers, and internal partners
• Own operational execution for your book of business, including issue resolution and escalations
• Collaborate closely with Logistics, BPO partners, carriers, drivers, and field teams to meet and exceed SLAs
• Use dashboards, tools, and reports to identify exceptions, remediate out-of-compliant inventory, and drive resolution
• Communicate clearly and effectively across cross-functional teams to align on priorities and client needs
• Partner with the DHL Control Tower to ensure seamless coordination between planning teams and field operations
• Contribute to requirements gathering and operational readiness for new products, services, and lines of business
• Prepare and present operational metrics for business reviews and performance discussions
• Champion continuous improvement by providing feedback on processes, systems, and workflows
• Serve as the go-to subject matter expert for your assigned area and portfolio

What You Bring:

• Strong operational expertise and a deep understanding of logistics and vehicle operations
• Proven ability to manage client relationships and navigate complex, client-facing situations
• Comfort handling escalations, exceptions, and time-sensitive issues with professionalism and urgency
• Excellent communication and collaboration skills across diverse teams and partners
• A data-driven mindset with experience using tools, dashboards, and reporting to drive decisions

Minimum Qualifications:

• High School Diploma / GED required and 5 years of experience in the automotive industry and/or logistics field.
• Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identify issues and problems.
• Track record of taking initiative in managing multiple priorities and working effectively under pressure when facing extremely short deadlines.
• Excellent verbal and written communication skills.
• Good judgment, discretion, tact, and the ability to work easily at all levels within the organization
• Ability to partner well with colleagues in a matrixed work environment.
• Ability to work independently and to undertake responsibilities with minimal guidance.
• Adapting approach and comfortable with ambiguity.
• Must be adept at handling complex situations and businesses.

Work Environment:

• Occasional exposure to weather conditions and noise.

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.