Reconditioning - Business Services Specialist II

Business Services Specialist II

Company: Cox Automotive - USA

Job Family Group: Business Operations

Job Profile: Business Services Specialist II

Management Level: Individual Contributor

Flexible Work Option: No remote option; must work at a specified Cox location

Travel %: No

Work Shift: Day

Compensation: Hourly base pay rate is $17.79 - $26.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description: Business Service Specialist II

If you like hats, this is the job for you, because in the course of a day, our Business Service Specialist II wear a lot of them, from administrative and investigator, to customer liaison and internal business partner. All these stylin' hats are a fashionable match for the shoes you'll walk in as you develop and maintain relationships with our customers and external business partners.

Manheim, part of the Cox Automotive family of businesses, is looking for a Business Service Specialist II, a powerful admin advocate that will use their powers for good – organizing, managing, and supporting the daily operations of the world's largest wholesale auto marketplace.

What You'll Do:

• You'll develop and manage relationships with internal and external business partners, and you'll assist with retail operations from start to finish, from communicating with suppliers and sublet vendors for quotes and status updates right up to notifying customers of the latest news on their vehicles.
• You'll assist with coordination and execution of mechanic activities and keeping up daily customer vehicle trackers.
• You'll input vital vehicle info into the Application System AS400 and RPP.
• You'll team up with our partners to get accurate prices for retail reconditioning and create estimates for our retail customers.
• You'll use your eagle eye for details to manage vehicle inventory reports, investigate errors, and verify vehicle completion eligibility.
• You'll partner with departments to prepare and notify of customers' requests.
• You'll follow up on retail vehicle prep, contact appropriate partners for missing info and issues to ensure smooth retail operations.
• You'll communicate with our accounting team to balance recon completion.
• You'll provide administrative/clerical support, and assist with special projects, admin support, and graphics requests.

What's In It For You?

Hey, look, if you're going to wear that many hats here, you need a home to hang them in, and we want you to feel at home with us. So, we offer a competitive salary, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

At Cox, we truly value people. That means you'll work within a culture and with a team that values your leadership, experience, and contributions. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, or even earn an advanced degree.

Who You Are:

Whether it's planning a family vacation or a project for a valued client, you're a passionate point person. Details can't sneak past you. Your organizational and time management skills are impressive; your ambidextrous brain means you are as creative as you are analytical. And when it comes to getting the job done, you always do – on time and on budget, the first time.

When chaos swirls, you're a calming influence, commanding order and respect.

You're perfectly at ease working on your own, but you're also an ace at anticipating what the broader team needs…both in the moment and down the road.

Qualifications:

• High school diploma or GED required.
• 2+ years of administrative or general office experience.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational, time management, and communication skills.
• Ability to work with all management levels.
• Strong computer skills, including familiarity with Microsoft Office.

Physical requirements:

• Ability to stand for long periods of time, view and read computer screens, perform repetitive data entry, and have manual dexterity.
• See close, distance, color variance, and depth perception.

Drug Testing: To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us: Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.