Telesales Representative

Telesales Representative – Maternity Cover (12 Months)

We are looking for a Telesales Representative to join our Limerick based Telesales Team on a 12-month maternity cover contract.

Reporting directly to the Telesales Supervisor, this role would suit someone who is an excellent communicator with a professional, friendly, and customer-focused approach.

Key Responsibilities

• Delivering a high standard of customer service by working closely with the telesales team and wider business departments
• Processing customer orders accurately and efficiently
• Resolving customer queries and ensuring a smooth process through to delivery
• Acting as a key point of contact for customers via phone, email, fax, and online ordering platforms

More About the Role

• Answering incoming calls in a professional and timely manner
• Responding to customer queries with care, taking the time to understand concerns and agreeing ownership and resolution timelines
• Keeping customers informed and updated until issues are fully resolved
• Installing and supporting customers with the Connect online ordering system
• Processing orders via phone, email, fax, and the Connect system
• Logging all relevant customer information accurately and escalating issues to the appropriate teams where required
• Generating reports for internal and customer use
• Proactively identifying opportunities to improve processes and communicating these to the Telesales Supervisor
• Staying up to date with product knowledge, business updates, and internal communications
• Providing general support across the team to ensure office efficiency and customer satisfaction

About You

• Previous experience in a customer service or telesales role, ideally within a sales-focused organisation
• Strong communication and listening skills
• Highly organised with good attention to detail
• Comfortable working in a fast-paced, customer-focused environment
• Confident using systems and learning new tools

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.