Customer Service Advisor

Customer Service Advisor

Are you passionate about delivering exceptional customer service in a fast-paced, commercial environment? Veterinary Instrumentation is looking for a proactive and enthusiastic Customer Service Advisor to join our dedicated team in Sheffield.

About the Role

As a Customer Service Advisor, you'll be the first point of contact for our valued customers. You'll handle enquiries with professionalism and care, ensuring orders are processed accurately and efficiently. You'll also liaise with internal teams to resolve issues and escalate technical queries to our expert Technical Support team.

Key Responsibilities

• Answer customer calls promptly and professionally
• Accurately process telephone and email orders using our ERP system
• Manage web and key account orders
• Follow up on courier issues and back orders
• Record and follow up on service complaints
• Issue returns forms and manage returns process
• Perform general administrative tasks, including data entry in Excel
• Support other tasks as requested by management

What We're Looking For

• Previous experience in a commercial customer service role, ideally within a sales-focused organisation
• Strong verbal and written communication skills
• High attention to detail and a proactive approach
• Confident using Microsoft Office and familiar with bespoke systems or Sage
• GCSE education or equivalent

Why Join Us?

At Veterinary Instrumentation, we pride ourselves on our supportive team culture and commitment to excellence. You'll be part of a company that values your contribution and offers opportunities to grow and develop.