Service COORD

Service Coordinator, Emergency Room

Full Time, 72 Hours Per Pay Period, Mid-Shift

Parkwest Overview:

Parkwest Medical Center, Covenant Health's flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region's largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It's consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an "A" safety grade from Leapfrog. As part of Covenant Health, the region's largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.

Position Summary:

Provides leadership and oversight for specialty area. Acts as a resource for the specialty area.

Responsibilities

• Develops service goals.
• Responds to specialty/emergency/needs as needed.
• Functions as a resource person and team leader.
• Demonstrates competence in critical skills to include delivery of care appropriate to the age-specific needs of the population served.
• Evaluates service inventory and adjusts.
• Orders specialty items.
• Serves as liaison with medical staff and other customers.
• Serves as expert, resource, and consultant for specialty area.
• Coordinates maintenance of service equipment.
• Maintains proficiency for specialty area.
• Researches alternatives for usage of equipment/instruments.
• Provides feedback (verbal and written) on staff performance.
• Refers personnel conflict management to supervisor, manager, or director.
• Develops and implements educational training programs for personnel.
• Assumes departmental charge responsibilities as needed (weekends, 3-11, holidays, etc.).
• Recommends staff assignments to provide optimal customer satisfaction.
• Identifies learning needs with staff.
• Monitors schedule in advance to prevent conflicts and coordinates needs.
• Problem solves and trouble shoots specialty conflicts (equipment, instrumentation, etc.).
• Researches and submits proposed budget purchase items each year and as needed.
• Maintains/updates specialty charges.
• Maintains, develops, and updates specialty surgeon preference cards.
• Develops specialty instrumentation trays and procedural packs.
• Meets with staff monthly to discuss staff needs, goals and problems as associated with the services.
• Provides at least eight (8) credit hours of in-service per year.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other related duties as assigned or requested.

Qualifications

Minimum Education:

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:

Minimum of four (4) years professional experience.

Licensure Requirement:

Valid Tennessee RN license or current and active national Certified Surgical Technologist (CST) certification established by the National Board of Surgical Technology and Surgical Assisting (NBSTSA).