Technical Support Representative

Technical Support Representative

Package Pavement, a manufacturer of QUIKRETE® and Spec Mix® products in Ravena, NY is seeking an experienced Technical Support Representative.

We offer a competitive salary and benefit package.

Salary: $26 - $27 p/h. This is an in office position, hours may vary at times.

Responsibilities

The Technical Support Representative position requires a thorough knowledge of Windows System Administration, Windows Hyper-V, SQL Server and MS Access.

A working knowledge of a variety of applications, peripheral devices, networks and operating systems. The ideal candidate will also have troubleshooting abilities working within an industrial environment.

Responsibilities include but are not limited to:

• Set-up workstations with computers and necessary peripheral devices (routers, printers, etc.)
• Install and configure appropriate software and functions according to specifications.
• Troubleshoot and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Schedule software upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Knowledge of web technologies. Including Wordpress, html, css, javascript and PHP, would be preferred.

Qualifications

• Proven experience as an IT Technician or relevant position.
• Excellent diagnostic and problem-solving skills.
• Excellent communication ability.
• Outstanding organizational and time-management skills.
• In depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.

This is an in office position, hours may vary at times.

Company Profile

Package Pavement Company was started in 1951 as a manufacturer of bagged blacktop. Our Founder, Walter G. Doherty began the company with the goal of helping homeowners make simple repairs to their blacktop driveways and paths. He developed an innovative patching material which, until compacted and exposed to the air, would be soft and easy to handle and transport. While the small business grew in size, Walter's family became involved in both the bagging (by hand) and delivery to area hardware stores and utility companies.

With our growing customer base and expertise in the industry, Package Pavement began to look to develop a new line of products and services for our growing do-it-yourself consumer and contractor base. This expertise in the utility market led Walter to create an asphalt plug for utility companies, which allowed them to patch up drill holes in asphalt roads. Plug-R bar hole and tent hole plugs are an important cog in rounding out the company list of products.

In the early 1980s Package Pavement became a licensed QUIKRETE manufacturer, giving the company the opportunity to rapidly expand our product line and produce highly recognized and industry leading products. To further enhance our product line, Package Pavement became a licensee of Spec Mix in the early 1990s. With this innovative delivery system of spec mortars and grouts, Package Pavement is able to offer our clients a truly customized solution for any construction project.

Our dedicated and knowledgeable staff, some of whom have been with the company for over a quarter of a century, are prepared to provide the answers to all your questions. We strive to provide you with a proven and consistent product which will create a safer, more consistent and efficient way of doing things.

We have expanded our ability to serve you through our Ravena, New York site. Package Pavement is still a family owned and operated business currently in the third generation of leadership. While we have grown a great deal in these 60 years, we still maintain the core concepts upon which the company was founded: produce the highest quality material and serve each customer with the collective goal of exceeding your expectations. With this philosophy in mind, we hope to have the opportunity to serve your business in the near future.

Package Pavement is a member of the Green Building Council. This organization's goal is to create an environment where building is done in an environmentally friendly way, with recycled products and energy efficiency in mind.

Our products can be credited towards LEED (Leadership in Energy & Environmental Design) certification. Contact us for more information.