Sales Support Specialist

Sales Support Specialist

Cambridge Security Seals is an industry leader in the manufacturing and distribution of customized tamper-evident security seals. The Pomona, New York company seeks a personable, enthusiastic, and eager-to-learn Sales Support Specialist to join our team of professionals and grow within our expanding company. This position features a blend of customer interaction, administrative support, and data handling, and requires strong verbal and written communication and interpersonal skills. The daily, functional responsibilities include regular communication via phone and email with customers dealing with questions about products, order timing, and price, while coordinating a variety of interrelated functions to support and enhance the overall customer experience. The ideal candidate will showcase the ability to meet these performance expectations, produce results through customer engagement, and demonstrate the kind of pride, enthusiasm, and attention to detail in this varied position that will lead to other, high-visibility growth opportunities at CSS in the future. While CSS provides the specialized training and managerial support to succeed, the Sales Support Specialist will be responsible for executing exceptionally within a positive team environment and contributing to the overall quality, success, and growth of the Customer Care department and the company.

This position carries an opening hourly pay rate of $19.00/hour plus an annual performance-based bonus. Benefits include participation in the company's health plan (medical, dental, vision) and 401K retirement plan.

Responsibilities

CSS will provide the mentorship and training to develop the specific skill sets and professional strengths necessary to succeed as a Sales Support Specialist, which include: professionalism and clear and accurate communication; a strong commitment to quality, attention to detail, and ensuring maximum customer satisfaction; timely customer query & complaint resolution; developing a strong proficiency on our ERP and CRM systems, including Syspro & Hubspot; developing a deep and thorough understanding of our products, markets, and competitors to enhance the service and overall experience of our customers; applying initiative to problem solving; working smoothly with other CSS departments to provide customers with a seamless and positive experience; channeling positive energy and attention to detail into everyday achievement.

Qualifications

Qualified candidates will possess a combination of education, experience, traits, and professional skills that position them for success as a Sales Support Specialist, including: responsible, ambitious, proactive, accountable self-starter with boundless energy and drive; strong written and verbal communication and interpersonal skills; a minimum of 3 years experience in a similar position and environment (preferred but not required); team player with engaging and pleasant personality; analytical and organized, with strong basic math skills; quick learner Microsoft Office proficiency (Word, Excel, Powerpoint); positivity and adaptability a must, with the capacity to succeed under pressure; affinity for multi-tasking with the discipline to follow through and the self management skills to prioritize.