People Systems Support Specialist - Remote Eligible

People Systems Support Specialist

Function: People Location: Lisbon, 11, PT Work Arrangement: Remote

Role Summary: Provide operational and functional support for HR technology solutions including SAP SuccessFactors, ServiceNow HRSD, and HR integrations. The role supports low to moderate complexity requests, troubleshooting, user support, and system administration activities to ensure stable and efficient HR operations.

Key Responsibilities:

• Provide Level 1–2 support for HR systems, integrations, and HR service management tools.
• Investigate and resolve low to moderate complexity issues related to HR processes, workflows, permissions, interfaces, and employee data.
• Monitor SLAs and KPIs for HR Technology and Projects, analyze case drivers, root causes and system defects, facilitate operational prioritization
• Monitor and analyse HR solutions roadmap incl new releases and maintain enhancement backlog
• Support users with system navigation, transactions, approvals, and troubleshooting.
• Monitor integration errors and coordinate issue resolution with technical teams and vendors.
• Perform routine system administration and data maintenance activities.
• Support testing activities for releases, patches, and enhancements.
• Maintain support documentation, knowledge articles, and operational procedures.
• Escalate complex issues to architects, product owners, or technical teams when required.

Requirements:

• 1–4 years of experience in HR systems support, HR operations, IT support environments.
• Experience supporting SAP SuccessFactors, ServiceNow HRSD, HR integrations.
• Understanding of HR processes, such as onboarding, employee data changes, time management, recruiting, or talent processes.
• Basic understanding of integrations, interfaces, or ticketing systems.
• Strong problem-solving and customer support skills.
• Ability to manage multiple requests and priorities in a service-driven environment.
• Good communication and stakeholder management skills.

WHO WE ARE Together, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

EEO OPPORTUNITIES We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs