Customer Service Senior Specialist

Customer Service Senior Specialist

Function: Supply Chain

Location: Warsaw, MZ, PL

Work Arrangement: Hybrid

About The Role

We are looking for a highly driven Senior Customer Service Specialist who will play a key role in supporting our distributors across the EMEA region. In this role, you will ensure seamless end-to-end order management in SAP, foster strong customer relationships, and work closely with internal stakeholders to drive operational excellence and sales growth.

You will thrive here if you are agile, data-driven, and passionate about continuous improvement - always seeking opportunities to innovate, optimize and deliver best-in-class service.

What Will You Do

Manage relationships with distributors and key accounts, ensuring excellent customer service and satisfaction

Process end-to-end customer orders in SAP: entry, availability/credit checks, scheduling with DC, documentation, and invoicing

Support growth in assigned territories by identifying new opportunities and optimizing order & delivery performance

Work collaboratively with Sales, Commercial, Logistics, Market & Production Planners to ensure timely shipments

Act as a main point of contact for all order, shipping and billing inquiries

Analyze sales and service data to identify trends, drive improvements and support business decisions

Manage and resolve customer complaints regarding order quantities, quality and delivery

Issue credit/debit notes as required and ensure full compliance with regulatory requirements

Stay up to date on SAP and MS Office best practices, embracing new functionalities and technologies

What We Want You To Bring Along

Proficiency in English (written & spoken)

Minimum 2+ years of experience in Customer Service or Logistics/Supply Chain

Experience with SAP or another order management system

Bachelor's degree

Strong Excel and MS Office skills, with an analytical and data-driven mindset

Excellent communication, interpersonal and relationship-building skills

A proactive, collaborative approach and strong time management

Attention to detail, ownership and reliability in execution

Continuous improvement mindset and agility in adapting to market and internal changes

What We Offer

A flexible hybrid work model (two office days weekly in Warsaw, including Wednesday and one additional day you choose) with the bonus of shorter Fridays all year long.

A birthday gift of a day off—spend it with those who matter most!

The freedom to work remotely from EU for up to 30 days annually.

A day off for every full year with us (up to five extra days) to celebrate your dedication.

Quarterly and annual recognition program that comes with financial rewards.

Comprehensive Luxmed medical coverage.

Life insurance to keep you and your loved ones protected.

A lunch card to fuel your productivity.

A Multisport card to keep you active and healthy.

Support for your commute (public transport).

Exciting product gifts four times a year and opportunities to sample new products.

Funding for team bonding and integration activities.

Bonuses for life's special moments (like marriage or the birth of a child) and for long-term service.

Who We Are

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.