Senior Support Engineer - Remote Eligible

Sr. Support Engineer

The Sr. Support Engineer is primarily responsible for the support of the existing software applications and enhance software components deployed in the Cotiviti product suite. The successful candidate will be required to collaborate effectively with other developers, offshore development team members, business owners, project management, and other internal stakeholders.

Responsibilities

1. Analyze and assess how automated systems can be implemented to solve complex business problems.
2. Analyze and resolve software and process related issues originated from internal or external customers.
3. Applies the principles and practices of software quality assurance throughout the software development life cycle.
4. Monitor application health in Dynatrace or other tools; build and maintain support dashboards for proactive issue detection
5. Triage incidents identify root causes and escalate to appropriate development or infrastructure teams.
6. Documents the specifications, design, features and operation of applications prior to production roll out.
7. Manage Change Requests and coordinate application releases across environments
8. Ensure documentation is current on all new and existing applications and processes
9. Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of related disciplines
10. Explores new ideas and makes innovative contributions to existing processes or systems which improve efficiency and results.
11. Executes solutions development and data requirements.
12. Executes solutions enhancements to improve performance/availability.
13. Ensure project deliverables are accomplished on time and within budget.
14. Communicates technical and operational issues to both engineering and business leadership in a timely manner.
15. Ensure that all technology standards are adhered to while developing systems.
16. Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
17. Receive escalations from other team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to all team members.
18. Works under general direction with some supervision. May independently determine and develop procedures and approaches to follow. Work is reviewed as it progresses, but more so upon completion of specific assignments.
19. Complete all responsibilities as outlined on annual Performance Plan.
20. Complete all special projects and other duties as assigned.
21. Must be able to perform duties with or without reasonable accommodation.

Qualifications

• BS degree in a STEM related field such as Computer Science, Information Technology, or technically related discipline
• Minimum of 4-5 years of relevant industry experience
• 4-5 years' of hands-on experience working in Linux based environments
• 4-5 years' experience with Java frameworks
• The role requires both broad and deep technology knowledge and the ability to provide solutions to technical business problems
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• 4-5 years' experience deploying changes using automation tools (Jenkins, Octopus)
• 4-5 years' experience with IT automation tools and/or experience with scripting languages
• 4-5 years' experience with databases and/or data processing pipelines
• Skilled in Agile and SCRUM development methodologies, prior experience working with CI/CD pipelines.
• Working knowledge of Oracle SQL
• Understanding of incident management, ITIL processes, and release coordination
• Experience with Docker or OpenShift containers preferred
• Healthcare data experience is a plus
• Excellent communication skills

Mental Requirements:

• Communicating with others to exchange information.
• Problem-solving and thinking critically.
• Completing tasks independently.
• Interpreting data.
• Making timely decisions in the context of a workflow.
• Maintaining focus.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Learning new tasks and completing tasks in situations that have a speed or productivity quota.
• Remembering and adhering to processes and protocols.
• Applying established protocols in a timely manner.

Working Conditions and Physical Requirements:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• No adverse environmental conditions are expected.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

Base compensation ranges from $100,000 to $140,500 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Since this job will be based remotely, all interviews will be conducted virtually.