Workplace Services Lead
CoStar Group
Workplace Services Lead
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Role Overview
We are seeking a hands-on Workplace Services Lead to directly support the daily operations of two San Francisco/South Bay offices, serving a combined workforce of 200 employees. This position is fully on-site, with 100% in-office presence required, and involves regular travel between the two Bay Area locations. In addition, the role provides support across our broader portfolio of 60 offices.
This is not a people management role, there are no direct reports. Instead, the Workplace Services Lead is expected to personally perform and coordinate the work, ensuring each office runs smoothly, efficiently, and to the highest standard. The work is varied and requires a proactive, problem-solving mindset, strong organizational skills, and the ability to manage multiple tasks simultaneously in a fast-paced environment.
Key Responsibilities
Hands-On Office Operations: Perform and oversee daily office operations at two San Francisco area offices—stock supplies, set up workstations, coordinate moves, support employee needs, and ensure everything is functioning properly.
Facilities & Workplace Support: Handle a wide range of workplace tasks including catering, event set-up, guest reception, office signage, parking logistics, and supporting employee requests in real time.
Vendor & Contractor Coordination: Act as the on-the-ground liaison with building management, contractors, and service providers. Monitor work, perform walkthroughs, and confirm services (cleaning, security, maintenance, engineering) meet standards.
Budgeting & Purchasing: Track office expenses, prepare purchase orders, and review invoices while making cost-conscious purchasing decisions.
Space Planning & Setup: Execute seating assignments, support office layout changes, and ensure the physical environment supports productivity and employee well-being.
Event & Meeting Support: Organize and directly support in-office events, wellness programs, team gatherings, and training sessions, everything from logistics to physical setup and teardown.
Health, Safety & Compliance: Partner with Corporate Security to ensure the physical office environment is compliant, safe, and secure.
Systems & Tracking: Use the Integrated Work Management/Experience System (IWMS) to log, track, and resolve service requests, maintenance issues, and projects.
Portfolio Project Support: Provide hands-on support for portfolio-wide initiatives such as new office openings, moves, and decommissioning.
Work Environment & Travel:
This role is 100% on-site with no work-from-home option.
Requires frequent travel between downtown San Francisco and South Bay offices.
Additional travel (approx. 25%+) may be required to support the broader 60-office portfolio.
Basic Qualifications
Bachelor's degree from an accredited, not-for-profit university.
A track record of commitment to prior employees
4+ years of facilities or workplace operations experience in a multi-office environment.
Proficiency with IWMS systems and Microsoft Office (Excel, PowerPoint, SharePoint).
Preferred Qualifications
Proven experience in direct, hands-on facilities support—not just oversight.
Background in vendor and contractor coordination.
Strong problem-solving, organizational, and multitasking skills with high attention to detail.
Excellent interpersonal and communication skills; proactive and service-oriented.
When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
This position offers a base salary range of $100,000-$136,000, based on relevant skills and experience and includes a generous benefits plan.