Client Service Specialist

Client Service Specialist

Client Service Specialist, Homes.com

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Homes.com is already one of the fastest growing real estate portals in the industry, we are driven to be #1. Just ask Brad Bellflower, Chief Change Officer at Apartments.com. After its acquisition in 2014, Apartments.com quickly turned into the most popular place to find a place. Proven success at the highest level – and we're doing it again with the new Homes.com. Homes.com is a CoStar Group company with 20+ years' experience in leading and growing digital marketplaces. We pride ourselves on continually improving, innovating, and setting the standard for property search and marketing experiences. With Homes.com we're building a brand on the cusp of defining the industry. We're looking for big thinkers, brave leaders, and creative advertising wizards ready to influence a new age of homebuying within a tried-and-true, award-winning company.

CoStar Group, Inc. (NASDAQ: CSGP) is looking for a detail-oriented & results driven rockstar to join the Homes.com Customer Support team. Homes.com (a subsidiary of CoStar Group) is a growing marketplace, reimagining the home search experience for consumers and agents alike. We're building the new Homes.com Network to help homebuyers make the best choices for homes they love in neighborhoods that match their lifestyle.

The role of the Client Service Specialist I is responsible for providing best-in-class customer experience to the Homes.com client base consisting of Real-estate Agents, Brokers, and consumers connected with our Agents. In this role, you will be the "first line of defense" for all customer issues answering calls/emails from Homes customers on a wide variety of issues.

As a Client Service Specialist I, you are the voice of the customer, and are looked to for consultative marketing advice. You are an expert of Homes.com products suite and make recommendations in accordance with client marketing strategy. You are generally charismatic and solution oriented.

Responsibilities

• Be the client's first point of contact for any questions related to our products, technical questions, billing, and beyond by receiving inbound calls and tickets. Find resolve for our clients, and work with internal teams when immediate resolution is not possible.
• Be an educator first and foremost, and a company advocate second. It is imperative that agents leave with more knowledge of our products after interacting with our team.
• Responsible for researching, replicating, performing root cause analysis, and providing feedback for product issues reported by customers.
• Own the question or issue until it is resolved to make sure the customer's experience is exceptional.
• Adhere to team outlined goals geared toward agent satisfaction and positive sentiment.
• Work in various systems to update orders, cancel transactions, and enter data in an accurate manner (must be tech-savvy).
• Maintain records of interactions with the customers in an extremely thorough and orderly manner.

Qualifications

• Bachelor's Degree from an accredited, not-for-profit University or College
• A track record of commitment to prior employers
• Experience in customer service, building rapport over the telephone and overcoming objections.
• Ability to work rotating weekends and holidays.
• A strong interest (or experience) in real estate.
• Excellent interpersonal skills (communication, conflict resolution, negotiation, etc.) when dealing with internal and/or external audiences at all levels of management.
• A strong sense of responsibility to the customer and aren't satisfied until they are delighted.
• Ability to deliver results while working to deadlines under pressure.
• Ability to plan and organize workload in a fast-paced environment.
• An upbeat, positive attitude
• Ability to be flexible and adapt to changing situations at a high growth company.
• Evidence of strong academic performance in college

What's in it for you?

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing