Area Service Manager - Portland, OR

Area Service Manager - Portland, OR

The Area Manager is responsible for overseeing operations and performance across multiple locations within an assigned geographic territory. This includes managing the visual presentation, product assortment, and inventory levels to drive sales and enhance the overall customer experience. The Area Sales Manager collaborates closely with store managers and other cross-functional teams to ensure consistent execution of merchandising strategies and objectives.

Duties & Responsibilities:

• Reports to the Key Account Manager
• Support and maintain a professional, team environment.
• Communicate, monitor, and help execute weekly merchandising initiatives.
• Collaborate with cross-functional teams to gather information or help as required.
• Participate in weekly conference calls with Account Manager/Centralized Replenishment Team and service teams.
• Conduct regular store visits to assess compliance with Live Goods Department/Visual standards and provide feedback.
• Resolve store level customer service issues and requests participate in district functions such as resets and events.
• Foster a positive, collaborative, and accountable work environment.
• Provide direction, coaching and support to direct reports to ensure consistent executions of company policies, procedures and standards.
• Assist with recruiting, interviewing, and training new team members to ensure alignment with company standards and culture.

Additional Responsibilities:

• Availability for flexible schedule changes based on business needs (including but not limited to seasonal demand and additional hours outside of the regular work schedule, such as weekends, nights, and holidays).
• Represent the Costa Farms brand by upholding standards of excellence, and professionalism, while also supporting the positive brand image of the assigned stores.
• While the role is managerial, store visits may include walking the sales floor, evaluating displays, ensuring product visibility, and sometimes providing hands-on support to the merchandising team.
• Perform additional duties as required.

Working Conditions & Physical Requirements:

• Heavy Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Pushing and pulling fully loaded rolling delivery racks of product as needed.
• Work long hours as needed during the busy season, including weekends and holidays.
• Continuously walk, stand, bend, kneel as well as reaching overhead, and from side to side for long periods of time.
• Ability to work outside in inclement weather, rain, wind, heat, cold, direct sun, etc.
• Work in a fast-paced and diverse environment.
• The role is mobile and involves frequent travel between multiple Home Depot locations to ensure consistent execution of merchandising standards, and operational performance.
• The manager works both indoors and outdoors in the garden center area, which involves exposure to various weather conditions. Seasonal changes may affect the workload hours, particularly during peak spring and summer months.

Work Experience Required:

• Leadership/Management: 2-3 years of experience
• Supervisory: 1-3 years

Competencies:

• Collaborates
• Communicates Effectively
• Customer Focused
• Problem Solving
• Time Management
• Builds Networks

Qualifications & Technical Skills:

• High School diploma or GED equivalent required, relevant technical certification is preferred.
• A valid driver's license is required for this role!

All applicants must be work-authorized. Costa Farms will not sponsor any visa for this position.

Costa Farms offers competitive wages and benefits, including:

• 401(k) Plan
• Company 401(k) Matching Contributions
• Health Savings Account
• Care on Demand Telemedicine
• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Insurance (Aflac)
• Virtual workplace for certain roles
• Growth Opportunities
• Challenging and exciting work environment
• Costa Farms Scholarship
• Employee discounts on plants

Costa Farms headquarters also has:

• On-site gym with showers
• On-site cafeteria, quiet room, and indoor games
• Love Where You Work activities throughout the year

This organization participates in E-Verify

• E-Verify Notice of Participation / E-Verify Aviso de Participación
• E-Verify Right to Work Poster / E-Verify Cartel Derecho a Trabajar

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.