Customer Service Supervisor Full Time With Benefits - cosentinos Price Chopper 249 Shawnee KS 66226

Customer Service Supervisor

The Customer Service Supervisor at Cosentinos Price Chopper in Shawnee, KS, is a pivotal role responsible for leading and motivating a team to deliver exceptional customer experiences. This position requires a strong focus on customer support, problem-solving, and effective communication. The ideal candidate will possess excellent leadership qualities, organizational skills, and the ability to manage customer inquiries efficiently. This role demands a detail-oriented individual with strong interpersonal communication skills and a commitment to maintaining high standards of professionalism.

Responsibilities:

• Supervise and train customer service representatives, fostering a positive and productive work environment.
• Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
• Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
• Ensure adherence to company policies and procedures related to customer service operations.
• Manage daily operations, including scheduling, staffing, and resource allocation, demonstrating strong time management and prioritization skills.
• Utilize computer literacy and Microsoft Office Suite (especially Excel) to track performance, generate reports, and manage data entry.
• Collaborate with other departments to address customer needs and improve overall customer satisfaction.
• Demonstrate leadership by setting a positive example and motivating the team to achieve sales and merchandising goals.
• Maintain a thorough understanding of customer relationship management (CRM) principles and apply them in daily interactions.
• Effectively communicate with customers and team members, utilizing strong English language skills and written communication abilities.

Minimum Qualifications:

• High school diploma or equivalent.
• 3-5 years of experience in a customer service role.
• Working knowledge of Microsoft Office Suite, including Excel.
• Demonstrated ability to handle customer inquiries and resolve issues effectively.
• Strong interpersonal communication skills.
• Proven leadership abilities and the capacity to motivate a team.
• Excellent organizational skills and the ability to multitask.
• Ability to work a flexible schedule, including evenings and weekends.
• General knowledge of customer support principles.

Preferred Qualifications:

• Previous supervisory experience in a retail environment