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Senior Customer Engineer (AUS) - Remote Eligible
Onboard APAC customers to the Cortex platform, ensuring they maximize its value.
Remote
Senior
$180,000 - 275,000 AUD / year
4 weeks ago
✨ About The Role
- The Senior Customer Engineer will be responsible for onboarding customers across the APAC region onto the Cortex platform.
- This role involves providing technical troubleshooting and support through ticketing systems.
- The candidate will work closely with Customer Success and Engineering teams to enhance customer experience.
- Responsibilities include educating customers on best practices to ensure smooth onboarding and faster adoption.
- The role also requires building documentation and knowledge-based articles to assist customers.
âš¡ Requirements
- The ideal candidate will have a bachelor's degree in Computer Science or a related field, or equivalent work experience.
- A minimum of 3 years of customer service or customer-facing experience is essential for success in this role.
- Proficiency in scripting languages such as JavaScript or Python is required, with at least 1 year of experience.
- Candidates should possess a deep understanding of microservices and best practices in Site Reliability Engineering (SRE) and DevOps.
- Strong written and verbal communication skills are necessary to explain complex technical concepts clearly to various stakeholders.
Senior Customer Engineer (AUS) - Remote Eligible
Remote
$180,000 - 275,000 AUD / year
Engineering
About Cortex
Build reliable and innovative software at scale