Project Support Associate

Project Support Associate

Our client, a payment solutions company, is seeking a Project Support Associate for a 12+ month contract role located in Jeffersonville, IN. This role is fully onsite and the shift is Wednesday-Saturday, 8:00 AM to 7:00 PM.

Job Summary: As a Project Support Associate, you will provide support on Product Operations sponsored programs/products, including but not limited to account set up and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners.

Responsibilities:

• In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
• Schedule and complete installations of company products.
• Stay current with all equipment options, features and functions as it relates to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
• Provide tier 2 support for products released to Customer Service.
• Other duties as required by business conditions or as assigned.

Education:

• High school education

Experience, Knowledge and Skills:

• At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the overall Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services.
• Working knowledge of Microsoft Office and Google G-Suite applications.
• Ability to type at least 40 words per minute.
• Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.

Pay Rate $17.74-$19.74/hour.