Operations Leader

Operations Leader

Our client, a fast-growing startup, is looking for an Operations Leader in Atlanta, GA. The position is full time and hybrid.

We're seeking a dynamic Operations Leader to partner directly with our leadership team, serving as the connective tissue between growth, customers, and internal teams. This is a high-visibility role that combines marketing, customer success, and product operations. The ideal candidate thrives in fast-paced environments, is a doer that can shift fluidly to strategic projects, and is excited about being part of a growing startup. You'll play a pivotal role in ensuring our growth engine runs smoothly, our customers feel supported, and our internal teams stay aligned.

Responsibilities

• Research and identify ideal customers for referral campaigns.
• Support top-of-funnel outreach through automated campaigns and outreach efforts.
• Prepare proposals, sales materials, and customer credentials to strengthen GTM execution.
• Leverage customer success stories to enhance pipeline development and market positioning

• Lead customer onboarding and ensure smooth implementation, data accuracy, and clear communication with internal teams.
• Build scalable onboarding documentation, feedback loops, and repeatable processes.
• Maintain regular customer touchpoints (weekly to quarterly) to share updates, track progress, and proactively support evolving goals.
• QA dashboards and reports to ensure accuracy before check-ins and reviews.
• Capture and share customer wins as case studies, testimonials, and stories to inform GTM efforts.
• Partner with CX to monitor customer health, deliver product updates, and ensure consistent follow-through on customer needs.

• Act as the liaison between customers and internal product, data, and tech teams, ensuring clear priorities and smooth execution.
• Own ongoing QA of customer dashboards and ensure issues are logged and addressed before check-ins.
• Build and optimize processes for scale, including onboarding, reporting, and internal communications.
• Support leadership with cross-functional initiatives, special projects, and strategic problem solving.

Qualifications:

• 4-7 years' experience in business operations - gaining customer feedback, managing requests, enhancing customer engagement
• Experience handling product implementation (traditional & digital), go-to-market strategies, and email campaigns
• Associate's degree

Who You Are:

• Creative Problem Solver – Thrive in dynamic, evolving environments and approach challenges with fresh ideas.
• Resilient & Resourceful – Comfortable wearing multiple hats and balancing execution with strategic vision.
• Quality-Driven – Highly organized with a strong eye for detail and excellence in execution.
• Growth-Minded – Build scalable systems and processes while maintaining focus on the big picture.
• Proactive Communicator – Energized by collaboration, clear communication, and solving customer challenges.
• Continuous Learner – Curious across functions and eager to grow within a scaling startup.

Why Join Us?

• Be part of a fast-growing company shaping the future of workforce analytics.
• Gain broad exposure across sales, product, customer success, and operations.
• Work alongside a passionate, mission-driven team.
• Opportunity to grow your career as the company scales.

Salary $65,000-75,000 commensurate with experience.