Virtual Card Support Specialist

Virtual Card Support Specialist

Copay is currently looking to hire a Virtual Card Support Specialist within our payment's division. This position falls under our Copay line of business and is located in Brentwood, TN. In this role, the Virtual Card Support Specialist assists in the payment automation process through daily interaction with vendors of Copay customers to resolve unprocessed payments. The PPS team is responsible for placing calls on our customer's behalf to report unprocessed payments and assist with payment completion. This position requires excellent attention to detail, ability to multitask, and advanced phone and customer service skills.

How We Work

As a Virtual Card Support Specialist, you will be expected to work in a hybrid environment. Copay will set you up for success by providing:

• Assigned workspace in Brentwood, TN.
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Support customers (and vendors) through outbound phone calls to resolve unprocessed or unsettled transactions.
• Educate vendors on payment processes.
• Verify contact information and remit-to information for processing of electronic payments.
• Accurately enter information into the database.
• Maintain accurate notes of supplier contact and reach-out attempts.
• Create follow-up tickets based on vendors' requests.
• Collaborate with the Payment modifications and Vendor Retention teams to coordinate refunds and reissues.
• Adhere to strict compliance procedures and maintain confidentiality related to the position.
• Perform miscellaneous projects and duties as assigned.

Qualifications & Skills

• High school education or equivalent required. College coursework preferred.
• Minimum of one- two years customer service or data entry with customer contact experience.
• Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel and Outlook required. Knowledge of CRM and ticketing software preferred.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1 ^st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.