UC Operation Support Analyst I

UC Operation Support Analyst I

Corpay is currently looking to hire a UC Operation Support Analyst I. This position falls under our Shared Services line of business located in Atlanta, GA. In this role, the UC Operation Support Analyst I is responsible for providing technical and clerical support for unified communication and contact center technologies. This analyst will work in a cross-functional team to fulfill Service Requests and respond to Incident Tickets. Excellent spoken and written communication skills are required with the ability to communicate well at all levels of the enterprise. Extreme attention to detail, solid organizational skills, and strong skills with Microsoft Excel are needed, with other Microsoft tools a plus. Experience supporting a cloud-based telephony platform is required.

As a UC Operation Support Analyst I, you will be expected to work in a hybrid environment reporting to our Peachtree Corners office location. Corpay will set you up for success by providing:

• Assigned workspace in Peachtree Corners office location
• Company-issued equipment
• Formal, hands-on training

The responsibilities of the role will include:

• Performing Moves Adds and Changes on multiple communication platforms
• Processing trouble tickets ensuring service level agreements are met
• Working with our users to resolve their incidents and fulfill their requests
• Performing on-call rotation duties as part of the Operations team
• Recommending process improvements and quality assurance procedures
• Remaining current with platform changes and process updates
• Providing end user training as needed

Qualifications & Skills:

• Bachelor's degree or equivalent work experience
• Minimum 3 years prior job-related experience
• Experience providing technology user support in a fast-paced environment
• IT experience in some form is required
• Experience providing user technical support on a cloud-based telephony platform such as 8x8, Dialpad, Five9, ZenDesk, NICE CXone, Microsoft Teams Phone or similar is required. It is particularly helpful to have supported a cloud-based contact center environment. NICE CXone or Microsoft Teams Phone are the preferred platforms.
• Experience supporting contact center digital channels such as email, chat, sms and text is highly preferred.

Benefits & Perks:

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer:

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency