Decision Support Product Director

Decision Support Product Director

Copay is currently looking to hire a Decision Support Product Director to join our team. This position falls under our corporate line of business and is located in Buckhead, GA. In this role, you will own the strategy, development, and delivery of AI- and data-driven products that synthesize complex datasets into actionable business insights. This is a senior-level individual contributor role—you will personally drive execution, working across Copay LOBs to solve the most valuable decision-making challenges using AI. The mission is to create AI-powered decision support tools that drive financially quantifiable impact by improving precision, speed, and confidence in strategic business decisions.

As a Decision Support Product Director, you will work in an onsite environment reporting to our Buckhead office location. Copay will set you up for success by providing:

• Assigned workspace in Buckhead, GA
• Company-issued equipment

The responsibilities of the role will include:

• Partnering with LOBs to understand opportunities in sales targeting, pricing, credit evaluation, and financial analysis.
• Collaborating with the Innovation Lab for solution design, prototyping, and technical development.
• Developing KPI frameworks to measure business impact in dollar terms, track results over time, and report outcomes to stakeholders.
• Ensuring solutions are business-ready, user-friendly, and widely adopted.
• Partnering closely with engineering, data science, and design to ship on time.
• Applying agile practices to deliver value quickly and adapt based on results.
• Building trust in AI outputs through transparency, explainability, and training.
• Actively managing rollout, feedback collection, and iteration.
• Connecting strategic priorities with operational delivery to ensure AI tools meet high-impact needs.
• Rapidly building knowledge in financial services data and decision processes.
• Balancing AI sophistication with regulatory and explainability requirements.

Qualifications & Skills:

• Bachelor's degree in a related field or equivalent professional experience in technology, software, or user experience.
• Proven track record delivering AI/data products end-to-end—not just strategy.
• Strong ability to align stakeholders, manage data pipelines, validate models, and track impact metrics.
• Hands-on executor who thrives in ambiguity, learns fast, and drives measurable results.

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer:

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.