Account Manager

Account Manager

Copay is currently looking to hire an Account Manager within our Fuel division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role, you are a trainer for the team and also serves as a mentor for their trainees. While being a trainer, this AM will spend several hours over the course of the day working with the trainee and validating the work they complete. This ensures that the AM understands where the trainee is having problems and where they have a good understanding of the process. Then the AM can focus their attention to the weaker areas of the trainee. They also serve in a QA-Quality Assurance role in reviewing account set up activities. You will report directly to Sr. Director Regional Account Mgmt and regularly collaborate with teams and other departments.

As an Account Manager you will be expected to work in an office environment. Copay will set you up for success by providing:

• Assigned workspace in [location] office/full, home office set up
• Company-issued equipment [+ remote access]
• Formal, hands-on training

The responsibilities of the role will include:

• Works directly with clients to provide day to day account support, problem resolution, research and analysis
• Responds to inbound emails, fax, and phone calls
• Develops and executes a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components
• Conducts regularly scheduled calls, presentations to review business performance, including training and education
• Makes decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions • Prepares and presents solutions in advance to retain relationships
• Uses customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
• Effectively interact with internal departments to support customer base
• Introduces and promotes other Comdata products to satisfied client base; promote lead generation to Relationship Management Team
• Retains client base of accounts and associated revenue through an appropriate level of contact with clients
• Meets productivity requirements in regards to territory management and quality contact with customers
• Trouble-shooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configure

Qualifications & Skills:

• 2+ years as an Account Manager overseeing a book of business
• Experience with client support, problem resolution, and strategic account planning
• Strong communication and presentation skills
• Ability to mentor and train junior team members
• Familiarity with Comdata products and services

Benefits & Perks:

• Medical, dental & vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer:

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.