Servicenow Business Analyst

ServiceNow Business Analyst

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. With our people, they break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us.

The global Information Technology (IT) Function is leading efforts to align IT and business strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers information technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

As a ServiceNow Business Analyst, you will act as the primary liaison between business stakeholders and the ServiceNow Platform and Operations team, translating business needs into clear, actionable requirements. Support the design and delivery of ServiceNow solutions by capturing, validating, and managing business and process requirements throughout the project lifecycle. Play a key in facilitating collaboration, ensuring stakeholder alignment, and driving solution adoption.

Key Responsibilities

• Elicit and document business, process, and data requirements through stakeholder interviews, workshops, and observation.
• Translate requirements into user stories with clear acceptance criteria for Agile development teams.
• Collaborate with platform teams to ensure solutions are developed, tested, and delivered in line with specifications.
• Own stakeholder engagement and maintain alignment throughout planning, development, testing, and release cycles.
• Assist with release planning and estimation in collaboration with developers, product owners, and architects.
• Support user acceptance testing (UAT) by coordinating test scenarios, validating results, and capturing feedback.
• Drive stakeholder communication and change readiness efforts to support adoption and value realization.
• Contribute to the creation of process maps and documentation that enhance understanding of current and future state processes.

Experiences/Education - Required

• BS degree in Information Technology, Computer Science, Business or a related field.
• 3-5 years of experience working with the ServiceNow platform, including implementation, administration, or development and core capabilities including ITSM, ITOM, ITAM and SPM.
• ServiceNow Certified System Administrator (CSA)
• Scrum Master Certified
• Experience working as a Business Analyst or Process Analyst, ideally with ITSM or enterprise platforms.
• Experience in gathering requirements, user story development, and acceptance criteria definition.
• 10% domestic travel.

Experiences/Education - Desired

• ITIL4 Foundation Certification
• Experience with process modelling tools and techniques (e.g. BPMN, Visio).
• Excellent facilitation and workshop management skills, with the ability to align cross-functional teams.
• Strong communication and interpersonal skills, capable of translating technical concepts into business language.
• Experience in Agile environment and tools such as ServiceNow SPM or agile development.

This position does not support immigration sponsorship.

The range for this position is $77,067.00 - $105,968.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an employee assistance program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.