Field Engineer CN/EN France

Field Engineer CN/EN France

We are looking for a highly skilled Field Engineer (FE) to join our team in Pontchâteau, France. The FE will serve as a technical expert and key representative of Corning's passive cabling products, providing accurate and reliable product information to customers. This role involves advising on proper installation methods, troubleshooting performance issues, and offering support regarding field installations. The FE will primarily support customers in France, Benelux region, and French-speaking North African countries, working closely with customers and approved installers to ensure optimal product performance.

Key Responsibilities

• Technical Support and Customer Interaction:
  • Provide technical guidance and presentations on Corning products to customers, installers, and partners.
  • Advise customers on product applications, benefits, and system solutions, including detailed part number recommendations.
• Pre-Sales and Post-Sales Support:
  • Provide pre-sales support, including product recommendations, BoMs, system design, training, and testing.
  • Provide after-sales assistance, including installation advice, troubleshooting on-site and field analysis of faulty product claims.
  • Document claims thoroughly (observations, photos, data) and share them with the Manager, Quality team, and Product Line Management (PLM).
• Collaboration and Feedback:
  • Give feedback to the development/PLM teams regarding product improvement ideas and compliance with regional standards and norms.
  • Collaborate with 3rd-party vendors to ensure solution compatibility and seamless customer experience.

Qualifications and Skills

• A university degree in Telecommunications or Engineering.
• 2-5 years of experience in Telecom or Datacom, with a strong technical foundation.
• Technical knowledge in FTTH Networks and Data Centers.
• Fluent French & English writing and speaking; additional European languages are a plus.
• Computer skills (MS Windows based: Power point, Word, Excel, Visio).
• Ability to convey technical, complex ideas to highly technical customers/colleagues.
• Ability to present/give training comfortably and confidently in front of groups from 10-50 people.
• Good hands-on skills: basic mechanical/troubleshooting/repair skills.
• Ability to collaborate effectively within a team, lead meetings to communicate customer needs, and actively listen to customers to understand and address their challenges.

Travel & Flexibility

• Position will be based preferred in Pontchâteau, France.
• Willingness to travel 25–35% across the EMEA region, including Africa.
• Must be flexible for short-notice travel (24–48 hours), including overnight stays.
• Valid driver's license and appropriate travel documentation required.
• Standard 40-hour work week, with occasional weekend work or travel as needed.

A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide access to a savings plan.
• Our health and well-being benefits include medical, dental, vision, life insurance, disability insurance, paid time off, and an Employee Assistance Program to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.