Customer Service Representative

Customer Service Representative

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. With our people, they break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us.

Day To Day Responsibilities:

"Order-to-cash" process design and execution. Clearly understand customer and Corning's commercial business process. Precise execution of order-to-cash flow with capability to timely address issue and generate creative ideas with business value.

Customer Engagement. The ability to develop deep customer relationship and earn trusts from customers. Understanding their current and emerging needs, and jointly create new collaboration or business opportunities with account manager or application engineer.

Data analysis. Act as account team's information hub. Summarize sources of intelligence (external and internal) to create valuable data sets and visuals that can be utilized for business performance review and strategy formulation.

Education & Experience

• Education: Bachelor in international trade, economics, semiconductor, electronics, chemistry, material sciences or glass science, optics, physics.

• Experience: 5-8 years of working experience in Electronics, Semi-conductor, Display industry is preferred; Work experience in a role requiring extensive quantitative analysis, data interpretation and mechanical or optic experience is required.

Required Skills

• Knowledge: Extensive knowledge of international trade and order management. Experience with Asian, especially the Chinese business culture.

• Skills: The ability to communicate clearly and simply across multiple, global audiences and with various communication methods. Strong oral and written English capability. Ability to interact effectively with customers, and other industry leaders and represent Corning. Strong hands-on trouble shooting, problem solving skill. Strong working knowledge of Microsoft Office package. Including (Excel, Word, PowerPoint, and database management)

Desired Skills

• The ability to work effectively across a complex organization, and get things done within matrixed reporting structures. The ability to partner externally to open up new opportunities and enable flexibility.

Soft Skills • Exact communication • Logical thinking • Presentation & reporting