Inside Sales Representative

Inside Sales Representative

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Job Description

The Inside Sales Representative is responsible for driving new business growth across Distribution, Dealer, and Lumberyard channels through proactive prospecting, cold calling, and product demonstrations. This role supports customers and contractors by providing technical product information, accurate quoting, and high-quality service. The ISR will manage customer onboarding, maintain CRM records, and collaborate with Territory Sales Managers to route qualified leads. Success in this role requires strong communication skills, self-motivation, and the ability to resolve customer inquiries efficiently.

Candidates must be able to work Pacific Standard Time hours (PST).

Duties and Responsibilities:

• Prospect new direct and indirect customers within Distribution, Dealer, and Lumberyard Channels
• Actively cold call prospects & perform online demos, customer configurators, and demonstrate other selling tools
• Build rapport with prospects and customers over the phone
• Onboard new customers & contractors
• Receives phone calls and assist customers, homeowners, sales team, contractors and dealers with various window questions
• Pitch new products to existing customers and help identify new business opportunities
• Route qualified sales opportunities to the correct Territory Sales Manager
• Ability to quote efficiently and accurately within multiple tools
• Ability to read, analyze and interpret product manuals, drawings and Standard Operating Procedures
• Verify and send out appropriate cross-reference recommendations to ensure customers and projects stay within CBB brands
• Utilize CRM to keep accurate records of prospects, customers, and new projects
• Responsible for delivering high-quality customer service and supporting a broad range of customer needs
• Ability to work through difficult requests and find customer resolution
• Provide product technical information as required to respond to customer technical inquiries and to recommend alternative materials or products. Refer customer to appropriate qualified divisional personnel in response to sophisticated customer technical inquiries
• Attend Tradeshows as needed with Territory Sales Managers
• Self-motivated, with the ability to manage workload independently
• Excellent customer service skills

Qualifications:

• High School Diploma or equivalent required. College Degree preferred
• 1-2 years of Sales Experience
• 0-3 years Experience in Manufacturing
• 3-5 years of Professional Experience Preferred
• Proven success in a sales and customer focused environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is eligible for a sales incentive plan.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.