Field Service Technician

Field Service Technician

Cornerstone Building Brands is a leading manufacturer of external building products in North America. With a strong presence in North America, the company offers a wide range of products including windows, vinyl siding, metal accessories, metal roofing, and wall systems. The company believes in contributing positively to the communities where people live, work, and play.

Job Description

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific service issues and serve as a liaison between Insulate and the end-user. This position requires independent judgment, problem-solving ability, keen observation skills, and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position.

We are seeking candidates located in the following locations: Joliet, Peoria, Bloomington, IL or nearby cities.

What you'll do:

• Responsible for completion of all service requests in assigned territory.
• Perform field repairs, glass replacements, operational adjustments, and repair.
• Conduct field evaluations and inspections.
• Provide documentation on work performed for each service call.
• Ability to schedule individual work in an efficient manner.
• Document requirements for follow-up appointments.
• Provide technical feedback.
• Document information gathered in the field regarding operational and design deficiencies.
• Provide recommendations for modifications.
• Operate a company vehicle in a courteous and safe manner.
• Maintain parts inventory in assigned service vehicle.
• Monitor supply levels of parts and materials, restock as needed.

Qualifications

High school diploma or equivalent.

1+ years of general construction or building material installation experience preferred. 1+ years of fenestration manufacturing or installation experience preferred.

Knowledge of different window types, how they work, and how to repair or replace them (e.g., single-hung, double-hung, casement, sliding windows).

Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools.

Knowledge of different materials used in windows (e.g., wood, vinyl, aluminum, glass types) and how to work with them.

Good written skills are required.

The basic use of a computer and CRM systems are required.

We are seeking candidates located in the following locations: Joliet, Peoria, Bloomington, IL or nearby cities.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The US hourly range for this full-time position is $20-$25 + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work, and play. Full-time* team members receive** medical, dental, and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week.

**Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.