Customer Service Representative
Cornerstone Building Brands
Customer Service Representative
One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.
Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you've come to know and trust. We have endless building product options from standard to specialty to customized to whatever you're looking for. But it's our service capabilities that sets us apart.
At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.
Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.
You will be Part of a Winning Team
You Can Capitalize on Your Opportunities and Make an Impact
You Will Be Well Rewarded for Your Contributions to our Success
You'll work for a growing company with an excellent reputation in our sector for providing great products and customer service
Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
Competitive vacation time and flexibility in work schedules and location consistent with your role
Resources and support to help you manage your personal wellness
Bring yourself fully to work each day
Playing your role on the team so together we Win as One
Welcoming and Driving Change to support our continued evolution
Help drive the success of our Canadian Business through living our universal core values
Making an Impact to ensure our continued success
POSITION SUMMARY: Ply Gem Canada is seeking a highly motivated Customer Service Representative to join our customer service. Reporting to the Customer Service Lead, the Customer Service Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. Additionally, this successful candidate will work towards maintaining productive working relationships with internal and external customers and coordinating all aspects of siding, allied, and promotional orders from receipt to delivery.
GENERAL RESPONSIBILITIES:
As the Customer Service Representative you will be required to perform the following functions:
- Communicate with customers through email, phone and in person responding to queries in a professional manner, asking the necessary questions required to ensure the correct product and or issue has been identified.
- Represent the warranties and charging policies of Ply Gem Canada for the service being requested, clearly communicating any charges, and those payments due upon the arrival of our Field Technician's arrival
- Enter all the data into AccuQuote (Ply Gem software) ensuring complete and accurate information. Clearly documenting all service issues on the service order pertaining to the service work that is to be done.
- Ensure accuracy of all parts entered. Request/process payment prior to ordering for all chargeable service if account does not have credit terms.
- Clearly enter all notes provided by service technicians while on site. Process paperwork to completion. Reorder parts if necessary.
- Effectively communicate with customers through email, portals, phone, text and in person based on account requirements. Work well with internal customers including sales, dispatch, production control and distribution when required.
- Have an excellent level of knowledge of product specifications and you have the ability to think clearly and quickly and make decisions based upon your knowledge.
- Thorough communication with other interdependent departments, represent Service in meetings, review and conform to the corporate and departmental operating procedures. Maintain and create Department Operating Procedures, call and confirm access for builders and homeowners.
- Strong work ethic and positive team attitude.
- Other duties as required
This is a fully on-site position at our Ply Gem location; no hybrid or remote options are available.
Grade 12 education
Typing skills of at least 40 WPM
Attention to detail
Past Customer Service Experience