Emergency Services Advocate - part Time

Emergency Services Advocate

The Emergency Services Advocate is responsible for providing advocacy, support, and information to victims/survivors of domestic violence, sexual violence, and/or human trafficking/sexual exploitation accessing Cornerstone's 24/7 shelter, hotel, crisis line, and walk-in services. The Emergency Services Advocate utilizes trauma-informed, survivor-centered, and culturally responsive practices to provide supportive services for participants. This position is also responsible for maintaining a welcoming, safe, clean, accessible, and inclusive environment for the families and people we serve.

Experience/Qualifications:

• Associate degree in psychology, social work, or human service-related field or comparable combination of career and life experiences. One or more years of experience providing direct crisis response services in a trauma-informed setting.
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices with a focus on the impact of domestic violence, sexual violence, and/or human trafficking/sexual exploitation.
• Understanding of the human services delivery system emphasizing serving diverse, marginalized, and/or underrepresented communities.
• General understanding of crime victim's rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
• Ability to communicate in a trauma-informed, calm, and deescalating manner with participants in crisis to assist in meeting their needs, provide support, and connect them to resources available that enhance safety.

Essential Functions:

• Maintains professional and confidential survivor-centered support, advocacy, information, and safety planning for victims/survivors through phone, in-person, and walk-in services.
• Answers crisis line calls providing information, support, and referrals from victims/survivors or concerned persons and systems personnel seeking to assist victims/survivors.
• Screens potential shelter/hotel participants requesting emergency safe housing options when bed space/hotel is available. Utilizes the DO process when CAS is unable to accommodate a victim/survivor.
• Welcomes new participants into the shelter/hotel by providing intakes, basic needs, tour, and guidelines for shelter living.
• Responds professionally to Law Enforcement Intervention contacts via email or over the phone and follows-up with the victim/survivor within program guidelines.
• Supports residents through providing advocacy, resources, crisis intervention, and arrangements for interpreter services.
• Assists current residents with basic living skills such as cleaning, meal preparations, and caring for children. And assists in cleaning, safety checks, and other tasks necessary to prepare apartment spaces during participant turnover.
• Stays apprised of ES and CAS activities, policies, and protocol changes, updates, and general information by reviewing the log, emails, and CAS Connect/TEAMS staff pages.
• Works as a team with other ES Advocates, all CAS program staff, and supervisors/managers to ensure seamless referrals are provided and that information is up-to-date and accurate.
• Participates in the training and mentoring of new staff, volunteers and/or students as assigned.
• Assures data entry is completed accurately in Apricot database and other tracking methods. Properly document all critical incidents: child protection reports, emergency response calls, participant injury/concerns and other documentation as assigned by supervisor.
• Provides back-up assistance for Call Center when cross-trained and assigned.
• Any other duties as assigned by supervisor that support overall program services and services to victims/survivors.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk; sit; climb or balance; and stoop, kneel, or crouch. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted, and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee's abilities.

Cornerstone Benefits:

• Health Care: Comprehensive coverage options.
• Paid Time Off: 160 hours annually, plus 13 paid holidays (including your birthday in your first year).
• Retirement Savings: Up to a 4% employer match after one year of service.
• Vision Coverage: Free for employees.
• Virtual Mental Health Services: Free for employees and their immediate families.
• Virtual Medical Care: Free for employees and their immediate families when enrolled in any of our medical plans.
• Life Insurance: Basic coverage provided at no cost to employees.
• Long-Term Disability: Free coverage for employees.
• Paid Parental Leave: Available after one year of service.

EEO Statement:

Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.