Material Handler S04 – Order Fulfillment, Cornell Retail Services

S04 Material Handler

Cornell Retail Services (CRS): As a dynamic hub of the Cornell University campus, a recognized national leader in collegiate retailing, and a self-funded enterprise, Cornell Retail Services strives to deliver legendary customer service and quality products to meet the needs of the Cornell Community. In service of Cornell students, faculty, staff, alumni and visitors, the Cornell Retail Services team leads a multi-channel retail business, including a 22,000 sq. ft. flagship campus store, three e-commerce sites, and satellite store locations throughout the Ithaca area, ultimately producing $26 million in annual retail sales.

In a fast-paced environment, the S04 Material Handler will be primarily supporting order fulfillment efforts to ensure timely delivery of e-commerce merchandise to our students, staff, faculty, alumni and other customers. The key responsibilities will include picking ordered merchandise from designated areas, organizing orders effectively to pack, label, and place for shipment. Additionally, this role will help as needed with preparing and putting away incoming merchandise and help select products needed to transfer to other locations that need replenishments.

A successful Material Handler – order fulfillment will:

• work efficiently, and prioritize appropriately, in a fast-paced environment
• demonstrate a professional demeanor to best serve our team and internal customers in a positive way.
• regularly utilize strong organizational skills and attention to detail to ensure accuracy and timeliness.
• Demonstrate proficiency with technology including NetSuite and RF Smart mobile and online tools.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

This position is part of the United Auto Workers (UAW) union. The current rate of pay is listed in the collective bargaining agreement here: https://hr.cornell.edu/sites/default/files/2023-04/uaw.pdf and starts at $23.72/hour.

Required Qualifications:

• High School diploma or equivalency
• 1+ years of related ecommerce order fulfillment, shipping, receiving, and / or customer service experience.
• Basic proficiency in English involving reading, writing, math (adding, subtracting, dividing, multiplying, using fractions) and verbal articulation.
• Basic proficiency using online/inventory management systems.
• Experience modeling values that support inclusion, belonging, and wellbeing.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Preferred Qualifications:

• Knowledge of retail terminology and products.
• Knowledge of domestic and international shipping.
• Experience with NetSuite ERP and/or RF Smart.

No relocation assistance is provided for this position. Visa sponsorship is not available for this position.