Interlibrary Services Assistant

Public Services Assistant III

Working under the supervision of the Head of Interlibrary Services, and in coordination with the general direction of the Borrowing and Lending Coordinators, this position assists in a variety of tasks to ensure the smooth operation of the Interlibrary Loan (ILL) and Borrow Direct services, both locally and with libraries around the world.

Daily duties may include:

• Work with counterparts from libraries around the world in providing information and assistance regarding obtaining material from Cornell University Library. Tasks require considerable judgment and thorough knowledge of CUL and ILL policies and procedures.
• Help patrons with questions about their ILL and Borrow Direct requests, problem-solve and suggest solutions.
• Perform simple and complex bibliographic verification, searching, and sending of ILL requests.
• Supports digitization services for ILL and document delivery.
• Maintain the records, processing, and billing for circulating interlibrary loan material.
• Solve workflow problems with Borrow Direct, Interlibrary Loan, and local Document Delivery.
• Answer questions from staff in other library units or departments regarding ILL and Borrow Direct policies.
• Communicate regularly with staff in other library units or departments to coordinate movement of materials and problem-solve issues as they arise.

This position is typically performed on campus in Olin Library Monday through Friday. Start and end times between the core business hours of 8:00AM to 5:00PM will be determined by your supervisor and business needs.

What we need:

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Associate's degree and up to 2 years relevant experience or equivalent combination.
• Comfortable working with unfamiliar languages.
• Demonstrated strong interpersonal and communication skills.
• Demonstrated strong organizational skills and aptitude for detailed work.
• Demonstrated ability to collaborate with other team members to execute departmental goals.
• Demonstrated flexibility and adaptability to changing work environment while providing consistent and accurate information.
• Strong customer service orientation.
• Demonstrated experience with new and emerging technologies; must be able to work with specialized desktop applications and the internet and show demonstrated ability to learn new systems quickly and effectively.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Bachelor's degree.
• Experience working in public services.
• Experience working in an academic or research library.

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.
• Follow this link to learn more about the Total Rewards of Working at Cornell.

Visa sponsorship is not available for this position.

Cornell is an equal opportunity employer.