Support Services Supervisor
Corewell Health
Support Services Supervisor
Corewell Health is seeking a Support Services Supervisor. This role provides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental services, Patient Transport and Hospitality Technician operations. The Support Services Supervisor assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues. This role mentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance. The Support Services Supervisor communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope.
Essential Functions
- Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards. Makes suggestions for change and provides input into policies, procedures, and goals.
- Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE's are managed through payroll verification.
- Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues.
- Assists in the development / data collection / analysis / action plan related to area of responsibility
Qualifications
Required
- Required High School Diploma or equivalent
- 3 years of relevant experience Related experience in one or more of the service lines that will be managed Required
- 2 years of relevant experience Leadership Required
- 1 year of relevant experience Customer Service Required
- Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
- Basic Life Support (BLS) - ARC American Red Cross 90 Days required And
- Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross 90 Days required Or
- Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association 90 Days required And
- ServSafe Manager - NRA National Restaurant Association 90 Days required And
- ServSafe Allergen - NRA National Restaurant Association 90 Days required
Preferred
- Associate's Degree or equivalent. Preferred
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.