Service Request Tech

Facilities And Equipment Service Coordinator

Receives customer requests for service on hospital facilities and equipment. Assesses and prioritizes problem, creates work order and routes to appropriate technician. Maintains work order system. Communicates with customers and technicians regarding work order status.

Essential Functions

1. Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.
2. Receives requests from external customers and internal employees via telephone, voicemail, fax, and email.
3. Gathers information to assess customer's need, prioritizes the reported problem, and enters request into work order system.
4. Creates accurate work orders and routes to appropriate shop or department in a timely manner.
5. Answers customer questions regarding status of work orders.
6. Issues specialty work orders (Shutdowns, RSI, SMAP, Move) Contacts outside vendors for service requests on equipment covered by service contracts.
7. Consistently uses tools and equipment appropriately on the job.
8. Maintains and contributes to a safe work environment.

Qualifications

Required

• High School Diploma or equivalent

Preferred

• Moderate level of medical terminology and data entry experience.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement - to improve health, instill humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location: SITE - 29355 Northwestern Hwy Suite 210 - Southfield

Department Name

Employment Type: Part time

Shift: Night (United States of America)

Weekly Scheduled Hours: 20

Hours of Work: 11:00 p.m. to 7:30 a.m.

Days Worked: Variable

Weekend Frequency: Every other weekend