Service Request Specialist

Facility And Equipment Service Coordinator

Receives customer requests for service on hospital facilities and equipment. Assesses and prioritizes problem, creates work order and routes to appropriate technician. Maintains work order system. Communicates with customers and technicians regarding work order status.

Essential Functions

1. Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.
2. Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail.
3. Gathers information to assess customer's need, prioritizes the reported problem, and enters request into work order system.
4. Creates accurate work orders and routes to appropriate shop or department in a timely manner.
5. Answers customer questions regarding status of work orders.
6. Issues specialty work orders (Shutdowns, RSI, SMAP, Move) Contacts outside vendors for service requests on equipment covered by service contracts.
7. Consistently uses tools and equipment appropriately on the job.
8. Maintains and contributes to a safe work environment.

Qualifications

Required

• High School Diploma or equivalent

Preferred

• Moderate level of medical terminology and data entry experience.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Beaumont Service Center - 26901 Beaumont Blvd

Department Name

Patient Transportation - Farmington Hills

Employment Type

Full time

Shift

Night (United States of America)

Weekly Scheduled Hours

40

Hours of Work

11:00 p.m. to 7:30 a.m.

Days Worked

Variable

Weekend Frequency

Every other weekend