Patient Service Representative Emergency Department

Clerical Support

Provides clerical support using standard work to assist in the delivery of quality health care services.

Essential Functions

Serves as a concierge - greets and communicates with patients or visitors.

Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.

Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with self registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.

Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.

Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required:

• High School Diploma or equivalent
• 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience

Preferred:

• Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Primary Location

SITE - Lakeland Hospital Niles - 31 N St Joseph Ave - Niles

Department Name

Admitting And Registration - Niles

Employment Type

Part time

Shift

Evening (United States of America)

Weekly Scheduled Hours

10

Hours of Work

7:30 p.m. to 6 a.m.

Days Worked

Every other Friday and Saturday

Weekend Frequency

Every other weekend