Nutrition Services Attendant

Patient Meal Service Representative

Responsible for all aspects of patient meal service which may include answering phones in the call center; assembling patient trays; cleaning and sanitizing dishes, pot and pans, equipment, and work area according to established standards; delivering and picking up patient meal trays; requisition, receive and put away stock and tasks associated with these activities. Communicates effectively. Provides excellent patient and family centered care and services.

Essential Functions

• Provide patient meal service including accurate portioning and presentation of menu items, set up of tray assembly station, and tray assembly. Transport tray carts and deliver trays to patients. Collect soiled trays and return to kitchen. Stock distributes and/or collect patient menus.
• Perform call center duties including ability to answer multiple line phone, input patient selections into computer while ensuring compliance to dietary restrictions and attention to special needs.
• Obtain and document patient food and beverage selections, intake and other preferences as directed.
• Perform dish room duties including breakdown of soiled trays. Washing, sanitizing and proper storage of pots and pans. Operate dish machine, properly handle and stock clean service ware and equipment according to established safety and sanitation standards.
• Collect and dispose of trash. Sweep and mop floors. Clean and sanitize kitchen equipment.
• Maintain work area including requisitioning, receiving, rotating, and putting away stock while meeting established standards for safety and sanitation.
• Transportation of food carts within the department, and to patient care areas or other locations as assigned.
• Able to work independently and as part of the team.
• Identifies and communicates opportunities for waste reduction and service improvements to leadership per established guidelines.
• Meets productivity, regulatory compliance, and service standards for assigned area.

Qualifications

Required

• Must be able to read, write, speak, and communicate effectively in English.
• Requires hand-eye coordination, manual dexterity, ability to distinguish food types for therapeutic diets, ability to function in a crowded, physically demanding fast paced environment for extended periods of time.
• Knowledge or willingness to learn proper lifting techniques and safety precautions using equipment such as the dish machine, extractor, garbage disposals and potentially hazardous cleaning products.
• Customer service focus.
• For call center: strong phone etiquette skills, service orientation, and computer skills.
• Must be able to prioritize and multi-task and keep focused in a busy, noisy environment.

Preferred

• High school graduate or equivalent
• Food service experience
• Certification, Licensure, Registration
• For Transporters Only: Driver's License and Industrial truck permit required by the hospital.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.