Mgr Vendor Mgmt Sys Support

Manager, Revenue Cycle Vendor Management And System Support

Responsible for the performance, governance, and optimization of revenue cycle vendors and critical revenue cycle enablement functions, including Payer Access System Support (PASS), Epic Contract Build, and the Revenue Cycle Builder Program. This role ensures these interdependent areas operate in alignment to support reliable system performance, efficient workflows, and high-quality revenue cycle execution. The manager establishes structured governance and accountability across vendor partnerships and system support functions, ensuring contractual compliance, service level adherence, quality standards, and operational readiness. This includes oversight of vendor performance, support service reliability, build quality and timeliness, and coordination across system configuration, payer access workflows, and operational needs. Working closely with Revenue Cycle Automation & AI, Credentialing, Education, DS, Finance, and Revenue Cycle Operations, the manager translates operational insights, system performance data, and vendor metrics into actionable improvements. The role focuses on reducing rework, mitigating operational risk, improving vendor and system reliability, and enabling scalable, cost-effective revenue cycle operations through disciplined governance, proactive issue management, and continuous optimization.

Essential Functions:

• Vendor Governance: Establish and manage structured oversight of revenue cycle vendors, ensuring adherence to contractual terms, SLAs, quality standards, and productivity expectations.
• Performance & Financial Accountability: Monitor vendor and support service performance, resolve issues and disputes, and oversee identification and recovery of service credits to support cost containment.
• System Support Oversight (PASS): Ensure payer access system workflows and support processes function reliably and align with revenue cycle operations and payer requirements.
• Epic Contract Build Management: Oversee Epic contract build activities to ensure accuracy, timeliness, and alignment with operational and payer needs, while minimizing errors and rework.
• Revenue Cycle Builder Program Leadership: Ensure consistent standards, quality controls, and governance across revenue cycle build activities.
• Risk Mitigation & Continuity: Identify and mitigate operational and vendor-related risks, including dependency and downtime, through proactive planning and redundancy strategies.
• Analytics & Continuous Improvement: Use performance data and trends to drive operational improvements, reduce rework, and optimize vendor and system effectiveness.
• Cross-Functional Leadership: Partner with Automation & AI, Credentialing, Education, DS, Finance, and Revenue Cycle Operations to support integrated, end-to-end revenue cycle performance.

Qualifications:

• Required Bachelor's Degree or equivalent in Healthcare Administration, Business Administration, Health Information Management, Finance, Information Systems, or related field
• Preferred Master's Degree (MBA, MHA, MS Health Informatics)
• Preferred Epic Revenue Cycle–related certifications
• 7 years of relevant experience in healthcare revenue cycle, payer access, or healthcare IT/operations experience Required
• 5 years of relevant experience in revenue cycle enablement, Epic build/support, payer access systems, or vendor supported services Required
• 3 years of relevant experience years in a leadership role, management, or program oversight role Required

Physical Demands:

• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Visual Acuity ¹ [None = No; Seldom = Yes]: Frequently

How Corewell Health Cares For You

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Revenue Cycle Vendor Management - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday through Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.