Laboratory Support Tech Sr

Phlebotomy Technician

Under the direction of the Manager and/or Phlebotomy Coordinator, assists in the organization and daily operations of specimen processing and/or the phlebotomy department (Inpatient, Nursing Home Specimen Collection, Patient Service Center-draw stations, In-Office phlebotomy-physician office). This position reports to Manager, Processing Supervisor and/or Phlebotomy Services Supervisor.

Essential Functions

• Trains staff in department policies/procedures for specimen handling, processing, data entry into laboratory information systems, safety/universal precautions, and patient confidentiality.
• Assists in the implementation and maintenance of all policies and procedures required by hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services. Supports and monitor customer and employee service expectations.
• Responsible for the investigation of and resolution of specimen issues, by working with management at all levels, both technical and pre-analytical.
• Exhibits superior customer service and communication skills.
• Monitors patient/physician complaints in the appropriate portals and performs service recovery in line with Beaumont Standards.
• Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.
• Monitors draw and/or error queues and coordinates with patients and other departments to facilitate appropriate testing is completed.
• Manages expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection, and specimen processing. This includes special projects and process improvements.
• Investigates, troubleshoots, and problem solves lab orders and errors and addresses consoling/coaching events based on investigation outcomes.
• Initiates, maintains, and supports employee engagement strategies.
• Assists with blood draws as requested.
• Participates in: Q.I./process improvements, data collection, QC documentation, and/or CAP surveys as applicable to the assigned department. Staff activities of a High Reliability Organization (HRO) In training new hires as applicable/assigned Staff meetings and committee meetings as assigned.
• Efficiently uses time in completing tasks accurately and timely. Is mindful of appropriate use of laboratory funds through purchase requests and the observance of wasteful use of supplies.
• Assists in scheduling, interviewing, ordering, and any other daily needs of the department.
• Timekeeping duties assigned as needed based on departmental need.
• All other duties as assigned by Coordinator, Manager, Director, or other Executive Leader(s).

Qualifications

• Required High School Diploma or equivalent
• Preferred Associate's Degree
• Preferred Bachelor's Degree
• Preferred Medical Assistant, Lab Assistant, or Phlebotomy course and phlebotomy externship.

• 2 years of relevant experience Two to three years of experience in one of the following: Phlebotomy, Specimen Processing, Laboratory related experience, or Science related degree. Required
• Supervisor or Leadership experience Preferred

• CRT-Phlebotomy Technician - NHA National Healthcareer Association Upon Hire preferred Or
• CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association Upon Hire preferred Or
• CRT-Medical Lab Assistant (MLA) - ASCP American Society for Clinical Pathology Upon Hire preferred