Senior Sales Engineer (1903)

Senior Sales Engineer Role

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we're not just building state-of-the-art infrastructure—we're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

The Senior Sales Engineer is responsible for leading the technology evaluation and solution design stages of the sales process and serves as the primary technical advisor and product advocate in close collaboration with the Sales team. This role ensures that CoreSite's products and service offerings align with customer requirements to drive value and deal success. The Senior Sales Engineer must be able to articulate technical concepts and product positioning to both business and technical stakeholders, while identifying and resolving all technical issues within assigned accounts to ensure complete customer satisfaction and continuity throughout all stages of the sales process.

The Senior Sales Engineer evaluates customer requirements and business processes to prepare, present, and promote tailored business solutions, while ensuring the quality and integrity of the overall sales process to support proper implementation and deal profitability. This role requires proficiency in both business operations and the technical aspects of datacenter infrastructure, including mechanical and electrical systems, as well as IP transit and carrier networking.

Duties

Customer Engagement

• Participate in customer-facing meetings to align strategic objectives and determine business and technical requirements for tailored solution development.
• Drive customer confidence and acceptance by articulating value through demonstrated cost savings and operational efficiencies.
• Manage assigned accounts and opportunities, ensuring ongoing customer satisfaction, retention, and account growth.
• Demonstrate leadership presence by ensuring the site and computer rooms are consistently customer-ready, reinforcing a culture of operational excellence.

Solution Design & Technical Expertise

• Evaluate customer deployment requests against CoreSite's data center deployment criteria to determine feasibility.
• Prepare and deliver technical proposals, analysis, and architectural design overviews for existing and potential customers.
• Lead in-depth product and solution discussions, clearly communicating features and benefits aligned with CoreSite's service offerings.
• Conduct comprehensive assessments of customer IT environments, including network, power, cooling, and space, and design tailored solutions, including on-site walkthroughs.
• Develop deep technical expertise in CoreSite's infrastructure to optimize space and power utilization and propose future improvements.
• Prepare cost estimates by both studying blueprints, drawings, and customer-provided documentation, and by consulting with other technical experts as needed.
• Promote core space/power solutions and interconnection services (e.g., OCX, Any2), ensuring competitive, value-driven designs that support deal conversion.
• Perform technical qualification by actively listening and asking thoughtful, strategic questions to uncover customer needs, technical requirements, and solution readiness.
• Develop and maintain deep technical expertise in electrical and mechanical design, built capacity, and design capacity of each computer room, including space, cooling, power, and distribution.
• Coordinate with external vendors and contractors to evaluate, select, and/or integrate third-party technical solutions as required by the customer environment.

Power & Capacity Planning

• Manage and optimize designs while maximizing leasable square footage.
• Select panels for dedicated, shared, and power-through-portal deals, monitoring and managing the case queue daily.
• Track panel quantity and balance Power Distribution Units (PDUs) at the computer room level to maintain efficiency and redundancy.
• Optimize rack placement and power density to achieve capacity goals for each computer room.
• Monitor remaining capacity of each computer room by tracking new leases and customer churn, using CIM reports as a guide, and maintaining ownership of capacity definitions in partnership with CIM.
• Develop a master plan for remaining space in each computer room, accounting for the impact of physical layout, design changes, and customer churn on rack positions and leased kilowatts.

Sales Support

• Partner with Sales teams to define, position, and design tailored technology solutions that meet customer needs and business objectives.
• Collaborate on RFP/RFI responses and proposal development.
• Develop sales tools and training materials to support the Sales team, staying current on CoreSite's product offerings and latest developments in core products to ensure accurate and effective internal training and enablement.