Account Manager (1750)

Account Manager

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we're not just building state-of-the-art infrastructure—we're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

As a member of the company's Account Management team, the Account Manager is responsible for cultivating strong relationships, building meaningful connections, and owning outcomes to drive long-term success for CoreSite customers. Serving as a trusted partner and growth catalyst, the Account Manager oversees a portfolio of existing accounts, proactively uncovering opportunities for expansion, renewal, and risk mitigation. In every interaction, this position exemplifies CoreSite's Core Values: Commitment to Excellence, Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team.

Duties

• Develop a deep understanding of each customer's business, objectives, and challenges to identify growth opportunities and inform renewal strategies.
• Create and execute tailored account plans that align CoreSite's solutions with customer needs.
• Monitor account health, usage trends, and customer satisfaction to proactively address risks and reduce churn.
• Stay informed on regional market dynamics, competitive landscape, and pricing trends, and leverage these insights to position CoreSite as a strategic partner across the data center, real estate, and telecom sectors.

• Lead renewals and expansions for existing customers by preparing accurate, solution-oriented quotes and proposals to address customer needs.
• Respond to customers with thoughtful, solution-oriented proposals.
• Conduct site tours for customers and prospects to effectively showcase CoreSite's capabilities.
• Negotiate commercial and legal terms in accordance with company guidelines.
• Oversee the accuracy of lease and license documentation and ensure a seamless handoff to Sales Support Managers.

Build authentic, trusted relationships with customers and cross-functional teams.

Champion customer success by coordinating resources with urgency and care, resolving issues promptly, and ensuring a positive experience at every touchpoint.

Perform other duties and special projects as assigned.

Promote and demonstrate behaviors consistent with CoreSite's Culture and Values.