Senior Engineer - Asset Management

Senior Engineer, Asset Management

At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

The Senior Engineer, Asset Management provides mobility management, device replacement, and troubleshooting. This role will collaborate with various teams to resolve user issues, manage asset inventory, and ensure proper documentation in the Asset Management Database (AMDB). The Senior Engineer will support event logistics by setting up equipment and providing the onsite technical assistance. In addition, this Senior Engineer will approve and process device requests, and escalate unresolved issues as needed. This role will help identify areas for process improvement and support end-user satisfaction through timely and effective service.

About The Role

At Corebridge Financial, we are committed to empowering our development teams by fostering top-notch developer experience. We believe that providing our engineers with the best tools and automation is key to our success.

Provide L2 support for mobility management, device replacement, and troubleshooting. Collaborate with teams to resolve user issues, manage asset inventory, and ensure proper documentation in the Asset Management Database (AMDB). Support event logistics by setting up equipment and providing the onsite technical assistance. Approve and process device requests, and escalate unresolved issues as needed. Identify areas for process improvement and support end-user satisfaction through timely and effective service.

Responsibilities

• Mobility Management: Approve mobile device replacements and troubleshoot device-related issues. Oversee device refresh initiatives and collaborate with the Telecom Expense Management (TEM) team for requisitions, upgrades, and billing. Partner with the mobility team on legal hold processes and repurposing used devices. Serve as a point of contact (POC) for Verizon/AT&T vendors. Continuously update and enhance runbooks in collaboration with Accenture partners.
• Asset Management: Coordinate with the onsite HEM Inventory team to provide weekly inventory counts. Collaborate with the EUS Tower Lead to forecast equipment needs, including laptops, desktops, mobile devices, peripherals, printers, and more. Conduct random asset accuracy checks and address discrepancies between stock and the Asset Management Database (AMDB). Act as POC for equipment-related escalations and ad hoc requests.
• Event Support: Lead offsite concierge events, including preparation and on-site technical support. Attend planning meetings with event organizers to understand technological needs. Utilize and maintain familiarity with the Cvent application. Coordinate with EUS Tower and HEM Leads to assign technicians for events.
• Process Improvement and Documentation: Own and manage process documentation related to assigned responsibilities. Collaborate with Corebridge and Concierge service desks to implement identified areas for improvement. Approve device replacement requests by coordinating with Tier 1 and Tier 2 technicians.

Skills and Qualifications

• 5+ years of experience in technical service delivery.
• ITIL or equivalent certifications.
• Through understanding and experience with AMDB, CMDB, Service Now.
• Proven ability to lead cross-functional teams and vendor relationships effectively.
• Ability to collaborate with senior executives and deliver exceptional customer service.
• Comfortable working with various operating systems.
• Excellent organizational, analytical, and communication skills.

Work Location

This position is based in Corebridge Financial's Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Estimated Travel

May include up to 25%.

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching Charitable Donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan documents(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives. Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law. We will consider for employment qualified applicants with criminal histories, consistent with applicable law.