Executive Support – Senior Technician – Woodland Hills, CA

Executive Support – Senior Technician

At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

The Information Technology organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles.

The Executive Support – Senior Technician will provide holistic white-glove IT support and services to our executives, board members, senior leadership, and all internal/external VIPs. This role will collaborate with different teams and functions to provide the best support to our senior managements and stakeholders. This position will be based out in our Woodland Hill's office and report to our IT Executive Support and Services Leader.

Responsibilities:

• Deliver VIP/white-glove IT support to executives, board members, senior leadership and investments across devices, applications, and collaboration platforms.
• Provide hands-on support for laptops, tablets, smartphones, video conferencing systems, and other executive technologies.
• Ensure seamless operation of meetings, events, and presentations including remote and hybrid setups.
• Manage executive hardware lifecycle including procurement, setup, imaging, deployment, and upgrades.
• Act as a trusted technology advisor, anticipating and addressing executive needs proactively.
• Collaborate with infrastructure, networking, and security teams to ensure secure, reliable IT experiences.
• Monitor and resolve escalations quickly, minimizing downtime and impact in executive productivity.
• Train executives and executive assistants on new technologies and digital workplace tools.
• Participate in on-call rotations and provide occasional off-hours or travel support as needed.
• Take an advocate role for executive users, help to run/lead business cases and projects that pertain to our executive population.
• Participate and lead meetings with L2 and engineering teams on behalf of your executive and executive assistants.
• Located in Houston with a minimum of 3 days in the office.

Skills and Qualifications:

Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in IT support with at least 2 years supporting C-Suite or senior executive, preferably in financial services.

Technical Skills:

• Expert Knowledge of Windows and macOS Environments
• Strong background with Microsoft 365, Teams, Outlook, OneDrive, SharePoint, and mobile device management (MDM)
• Familiarity with enterprise networking, VPNs, and security tools.
• Experience with video conferencing systems (Teams Rooms, Webex, Poly/HP, Crestron, Logitech, etc)
• Certifications that demonstrate competency in enterprise IT (A+, etc.) are a plus

Professional Competencies:

• Exceptional communication, discretion, and customer service skills.
• Ability to handle high-pressure situations with calm and professionalism.
• Strong problem-solving and troubleshooting capabilities.
• Highly organized, detail-oriented, and proactive.
• Flexibility to support executives outside of normal business hours or during travel.
• A ground up understanding of enterprise technology on a large scale.
• Willingness to travel for your assigned senior executive (house calls, off-sites)
• Professional appearance. This role is very visible.

Compensation:

The anticipated salary range for this position is $95,000 to $110,000 for Woodland Hills, CA region at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate's geographic location, skills, experience and other qualifications.

In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.