Associate Director, Oncology Patient Support Operations - Remote Eligible

Associate Director, Oncology Patient Support Operations

Corcept is leading the way in the research and development of cortisol modulators, molecules that regulate cortisol activity at the glucocorticoid receptor (GR). To date, we have discovered more than 1,000 selective proprietary cortisol modulators.

In 2012, we received FDA approval of Korlym® (mifepristone), the first approved treatment for hypercortisolism (Cushing's syndrome).

Today, our team and collaborators continue to unlock the possibilities of cortisol modulation as a way to treat serious diseases. With more than 30 ongoing studies across a wide range of disease areas, including endocrinology, oncology, metabolism, and neurology, we remain dedicated to advancing the possibilities of cortisol modulation.

What began as a ripple of scientific truth is now poised to unleash a sea change of discovery representing a fundamental shift in the way we understand and treat disease.

The Associate Director, Oncology Patient Support Operations will play a key role in supporting the development and execution of a best-in-class patient support program for the launch of our Oncology franchise. This individual will help lead the build and implementation of our Oncology patient support program and will manage day-to-day operations of the program. This role will be responsible for the development of program communication, helping to shape a high-quality support experience for providers and patients.

The ideal candidate cares about making a difference in patients' experience with a product and has a background in Oncology patient support services, with hands-on experience in managing operational workflows, supporting program development, and working closely with vendors and internal teams to drive successful outcomes.

Responsibilities:

• Strategic Program Leadership
  • Co-lead the design, development, and execution of innovative patient services strategies to support the successful commercial launch and lifecycle management of oncology therapies
  • Define long-term program vision, ensuring services are scalable, sustainable, and differentiated in a competitive market
• Operational Oversight
  • Provide strategic oversight of core patient support programs, including hub services (benefits investigation, prior authorization, appeals), free trial programs, co-pay assistance and patient assistance programs
• Vendor Partnership & Governance
  • Build and lead high-impact relationships with external vendor partners, holding them accountable for excellence in service delivery, compliance, and innovation
  • Establish governance frameworks, performance scorecards, and continuous quality improvement initiatives
• Performance Monitoring & Insights
  • Establish KPIs and dashboards that provide actionable insights into patient engagement, program utilization, and service quality
  • Present strategic analyses and recommendations to senior leadership, shaping key business decisions
• Patient-Centric Mindset
  • Act as an advocate for the patient, helping ensure services are designed and delivered with empathy and effectiveness
• Process Improvement
  • Co-lead the identification and implementation of process enhancements that streamline operations, strengthen compliance, and elevate the patient and provider experience. Partner cross-functionally to ensure improvements are scalable and aligned with long-term business strategy
• Cross-Functional & Enterprise Collaboration
  • Serve as the enterprise subject-matter expert for patient services, aligning programs with access, marketing, compliance, legal, IT, and analytics
  • Influence brand and market access strategies by integrating patient insights and access data into decision-making
• Compliance & Quality Assurance
  • Ensure that all aspects of patient services programs meet regulatory and legal requirements, including HIPAA and company policies
• Financial Stewardship
  • Co-lead patient services budget planning, forecasting, and ongoing management, including vendor contracts and pass-through costs
• Leadership
  • Lead case escalations with a patient-first mindset, modeling Corcept's values in decision-making and execution
• Operate in a Manner Consistent with Corcept Values
  • Uphold Corcept's Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives align with the Company's ethics and patient-first principles

Preferred Skills, Qualifications and Technical Proficiencies:

• Demonstrated success leading patient support programs (hub operations, co-pay, free trial, bridge programs), from launch through maturity
• Previous success supporting key patient services such as hub operations, co-pay, patient assistance (PAP) and free trial programs
• Proven ability to drive vendor relationships and build strategic partnerships
• Solid understanding of reimbursement processes and patient access challenges in the U.S. healthcare system
• Creative problem-solving mindset to mitigate customer escalations
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
• Executive presence and exceptional communication skills; ability to represent Patient Services to senior leadership, external partners, and field teams
• Experience with tech-enabled access solutions, such as digital platforms, portals and patient support web sites as well as SMS enabled patient engagement programs and telephony solutions
• Strong knowledge of relevant healthcare compliance and regulatory standards
• Brand marketing, field sales or other customer-facing experience preferred
• Ability to thrive in a fast-paced, dynamic environment
• Ability to travel up to 25%, including corporate headquarters, vendor sites, and field team meetings

Preferred Education and Experience:

• 10+ years of experience in pharmaceutical patient support services, with at least 4+ years in an oncology setting strongly preferred

The pay range that the company reasonably expects to pay for this position is $167,800 - $222,000; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.