Sr. Quality Engineer, Cold Chain Monitoring And Controls

Sr. Quality Engineer, Cold Chain Monitoring & Controls (CCMC)

The Sr. Quality Engineer, Cold Chain Monitoring & Controls (CCMC), is responsible for managing supplier quality escalations and coordinating customer quality incident escalations. This role also develops and publishes periodic reports related to CCMC warranty performance, conducts statistical analyses, and leads initiatives to continuously improve quality-related processes.

In this role, you will:

• Support manufacturing locations and distribution centers in addressing escalated supplier quality incidents that may impact internal operations or customer satisfaction.
• Coordinate effective responses to major and critical customer quality incidents using Structured Problem Solving (SPS) methodology to prevent recurrence.
• Perform statistical analyses related primarily to warranty data, as well as other quality functions.
• Develop, analyze, and publish monthly and quarterly warranty performance reports.
• Lead and coordinate quality process improvement initiatives aligned with the Electronics & Controls Strategy Plan.
• Travel up to 25%.

Required Education, Experience & Skills:

• Bachelor of Science in Electronics Engineering or related technical field.
• Minimum 3 years of experience as a Quality Engineer in a manufacturing facility operating under ISO 9001 standards.
• Minimum 3 years of direct customer-facing experience resolving quality complaints.
• Six Sigma Green Belt certification with proven experience applying Six Sigma tools.
• Proficiency with 8D problem-solving methodology.
• Advanced proficiency with Excel, PowerPoint, Visio, and statistical software (e.g., Minitab) with strong knowledge of quality-related statistical techniques.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities, work independently, and function effectively as part of a team.
• Demonstrated follow-through, self-confidence, and relationship-building skills.
• Effective time management skills.
• Authorization to work in the United States is required. Sponsorship is not available for this position.

Preferred Education, Experience & Skills:

• Technical knowledge of electronics and controls products.
• Experience using Oracle or similar ERP systems, and EtQ.
• Six Sigma Black Belt certification.
• Lean Champion certification.

Flexible Work Schedule – Hybrid Work Option and Core Hours:

This role has the flexibility of a hybrid work from home option up to three days a week and a core hour schedule. You can choose to flex your start and stop times given you are working during the core hours of 9:00 AM - 3:00 PM. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.

Why Work in the Greater Metro Atlanta Area:

Our facility is located in Kennesaw, GA, which is conveniently located within driving distance to Atlanta and historic downtown Kennesaw. The area offers excellent school systems, an abundance of outdoor walking trails, and low crime rates to create a family-friendly environment. The area is surrounded by several growing communities, with restaurants, festivals, shopping, and outdoor activities that make them exciting places to live and work.

About Our Location:

Our Cold Chain business unit, headquartered in Kennesaw, is the leading provider of electronic controls and optimization services for supermarket, convenience store, restaurant, and refrigerated transportation customers and the OEMs that serve them. The business unit is comprised of multiple acquisitions organized to add value to Copeland's world-leading products through control, connectivity, and monitoring. The business generates half of its revenue outside of North America and employs over 1,200 people globally. Headquartered in the Greater Atlanta area, the business has major operations in Minnesota, Italy, Mexico, Brazil, China, and the Philippines. The Cold Chain business helps ensure that food safely and efficiently travels from farm to fork. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Kennesaw location.

Our Commitment to Our People:

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating, and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging:

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization:

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer:

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com